Ok.... It found your radio, that's great. Now in Freescan go to File -> Open then select the file I sent you. It should load and open up. Click on Scanner again from the menu options up to, then this time hit Upload Programming. A new window will pop up similar to what you saw last time. Make sure COM4 shows as the selected port, and also click on the little button beside 'Erase All Systems & Settings'. This will wipe out anything that is in your radio now (giving you a clean slate to work with). Now click the Start Upload button. If all goes well the file will transfer, the scanner will reboot and you should be off and running!