NX-5800 Feature Activation help

[novaman64]

I had purchased a NX-5700 used (had DMR, P25, SD-Card licenses already applied), I purchased the wideband KPG-D1N license at the time and was able to program the deck. I recently got the remote head kit and purchased a brand new NX-5800, and also purchased the FPP, DMR and SD-Card licenses with it. Kenwood directly emailed me the JKEFR license. When I startup KPT-300LMC (in online mode) it defaults to Software authentication mode and lists my D1N licenses, when I try and choose Radio Authentication I get a error that pops up that says:

When I go to account registration it asks for a license key or JKEFA file. I don't recall ever getting that, is it something I need to purchase separate, or does it come from the dealer I purchased the radio features from?

 

[kd4efm]

jsmith@gunbycomm.net has JKEFA keys.

 

[novaman64]

Ok, so I got the JKEFA key from John... Now For whatever reason my radio looks like it took the licenses but they aren't activated (if that makes sense). This software makes me feel dumb.

So I loaded my 3 licenses into KPT-300LMC, double clicked them, hit Radio Authentication, it game me the message "Authentication Completed". When I look at the features in KPG-D1N it doesn't show them in the list, and in KPT-300LMC, when I hit refresh it doesn't show them either....

However, when I go into history in KPT-300LMC, it shows the licenses associated to the radio (with correct serial).


If I go into cancellation it shows them...


But in the activation screen my qty is no 0/1 and they aren't listed.


I tried powercycleing the radio to no avail... Please help... So frustrating...

 

[n7maq-1]

Ok, so I got the JKEFA key from John... Now For whatever reason my radio looks like it took the licenses but they aren't activated (if that makes sense). This software makes me feel dumb.

So I loaded my 3 licenses into KPT-300LMC, double clicked them, hit Radio Authentication, it game me the message "Authentication Completed". When I look at the features in KPG-D1N it doesn't show them in the list, and in KPT-300LMC, when I hit refresh it doesn't show them either....

However, when I go into history in KPT-300LMC, it shows the licenses associated to the radio (with correct serial).
View attachment 167334

If I go into cancellation it shows them...
View attachment 167335

But in the activation screen my qty is no 0/1 and they aren't listed.
View attachment 167336

I tried powercycleing the radio to no avail... Please help... So frustrating...

This happens from time to time, I had one just earlier today. Just run the radio activation again and if it does not work try after a half hour or so.

Jim

 

[tweiss3]

Also, if you are dual deck remote head, make sure you have the correct deck selected on head1 so it knows which deck to authenticate.

 

[novaman64]

Also, if you are dual deck remote head, make sure you have the correct deck selected on head1 so it knows which deck to authenticate.

I did make sure I did this and double checked it was the correct deck (which it was).

 

[novaman64]

This happens from time to time, I had one just earlier today. Just run the radio activation again and if it does not work try after a half hour or so.

Jim

Waited, tried again. No dice....

 

[tweiss3]

In D1N, Tools, Transceiver information, does it list the entitlements for the radio?

Other option is to try and cancel and reassign.

 

[novaman64]

In D1N, Tools, Transceiver information, does it list the entitlements for the radio?

Other option is to try and cancel and reassign.

In D1N is is not in the entitlement list.
Tried a cancel, license still shows 0/1, but if I try and cancel again, it says it's already been canceled. Its like its in some weird limbo state.

 

[buddrousa]

Where did you buy your keys from. I hope not on EBAY. Someone on EBAY is selling KENWOOD KEYS.

 

[otobmark]

Just had same problem with NX5400K6. I was installing the ADP license which disappeared from the left side of 300LMC and did not reappear on the right side after refresh. Did not show up with CPS info either.
In a side note, the GUI on my laptop and Desktop do not look the same even though the same version...

 

[kd4efm]

click on the each one, 1 at a time!
hit authenticate again.
may say it's 0, may have a hamster wheel for a minute.
Make sure your internet connection is good, then restart the LMC
and try to refresh again.

ever since 2.01, LMC has been having issues from what I have seen and heard in the past.

 

[RRR]

Tread very carefully. If you aren’t familiar with D1N, and you don’t activate the “keys” properly, they could be ruined, and you lose your keys.

I know a lot of folks are like “I know what I’m doing… it can’t be too hard” and that’s all well and fine, until you lose keys worth hundreds of dollars over a mistake that you haven’t been properly educated on.

 

[otobmark]

On my newest desktop LMC seems to be partially working in that the software activation screen comes up and shows CPS info and that it is activated on the PC. When I try to switch to radio authentication I get error message telling me to put in jkefa. I have authenticated and cancelled (deauthorized) CPS several times before (cps is working presently) so I no idea why software authentication works but radio authentication does not.
First Thing is I need a fresh supply of jkefa's since nearly all my PC/laptops have or are being replaced. If I had 1 to spare I'd re-input it to my new Desktop to see what happens. I did everything Evan suggested in his last post but no joy. From the initial attempt to install license (enhanced encrypt ADP) the license went to 0/1 while it failed to show up on radio side after refresh. The history shows the event as having occurred.
What identifies "my" account and place on kenwood server?

Server involvement for installing licenses for radio features makes sense due to cost of features etc. What I don't understand is why Kenwood is marrying basic cps to computers with auth/deauth scheme. A crash before deauthorization is not recoverable. I think nearly all others have abandoned that scheme with Moto, Efj and maybe others no longer charging for basic CPS. End the madness!

 

[otobmark]

JOY
Ok, tried my 4th laptop and now license shows up in radio! Old 9lb toughbook that I didn’t know had jkefa installed….
Will test radio tomorrow’s

Thanks for the info Evans😎