Problems programming VX-824 with CE95 Software

[Frens]

Hello all,

I have purchased the CE59 sofware to programm the Vertex VX824.
According to the supplier this should be possible.
The program however has a dropdown menu showing only the VX-820, VX-920 and the option Mobile.
When hooking up the radio to the computer and trying to connect it using the software, a message appears that the software is compatible with the radio.
I have tried all 3 available options from the drop down menu without any succes.
I am using the latest software update (5.4) and Windows 11
Anybody an idea how to solve the problem?

 

[XPLORR]

In my experience, the CE-59 covers all six variants, 820, 824, 829 as well as the 920’s. However the programming cable I use is not compatible with Win11, and I use a Win10 computer. Check to see if that is your issue, incompatible USB interface chip, Windows 11 not supported.

Specifically, check the Device Manager for any errors on that port, and to identify which port your cable is on.

 

[Frens]

Thanks XPLORR for your reply.
I took your advise and installed the drivers and sofware on a Windows 10 Computer.
Checked the Device manager to identify the port and changed that in the configuration.
According to the specifications a PL 2303 GS chip is used.
Unfortunately I am getting the same result as before on the Windows 11 Computer.
When trying to down- or upload the screen on the Radio shows PC programming which means to my opinion that the communication between the radio and the PC is working. The plug attached to the radio has only 2 pins making contact with the radio but all cables I found on the internet had the same configuration.
The message I am receiving is: "Product type mismatched! Unable to use this program"
At the top the type off radio can be entered by use of a dropdown menu. The only choices I have are: VX-820, VX-920 and the option Mobile.
I was hoping to get a VX-824 in the dropdown list but that is not the case.
If you have any other ideas please let me know.

Thanks in advance.
Regards, Frens

 

[XPLORR]

Well, this may help. First step with a new radio is to read, which sets some info in the template such as band and band spread info. You probably have a set of files named default in the program folder, the name will contain band info. 820 series includes the 824 so that should work. Again hope this helps.

 

[Frens]

Hi XPLORR,
Thanks again for your suggestion.
I do have some default files and openend the one which fits the frequency range that is installed now.
I have 9 Radio's and 1 one them is brand new. The radio's however are pre-programmed (also the new one which has never been used) but I want to re-program the frequencies.
According to the supplier of the software there could be a possibillity that the radio has a kind of lock programmed by the previous owner which does not allow the radio to be programmed without "unlocking" it first.
I have allready tried to get in touch with them but they are closed over the holiday period untill next year. Maybe they can help me out.
I know how to lock the radio itself, to prevent people from changing channels or pushing buttons, but this option is unabled.
Maybe there is a way of resetting the radio to standard specification but I haven't found a way to do so.

Best regards, Frens

 

[KE4AXW]

are you sure the radio is not running Talon firmware? try reading it with that instead (CE-106)

 

[Danny37]

Like the above user pointed out, there's 3 variants of the 8/920 series. The regular analog series, the P25 series, and talon series (Feds) they all use different softwares. Reading the radio should automatically pull up the codeplug. Not need to select it through the drop down menu. You'll get a radio mismatch error if you're using the wrong software.

 

[Frens]

are you sure the radio is not running Talon firmware? try reading it with that instead (CE-106)

Hi KE4AXW,

Thanks for your response.

Like the above user pointed out, there's 3 variants of the 8/920 series. The regular analog series, the P25 series, and talon series (Feds) they all use different softwares. Reading the radio should automatically pull up the codeplug. Not need to select it through the drop down menu. You'll get a radio mismatch error if you're using the wrong software.

Hi Danny,

Thanks for your response.

I really don't have an idea which firmware is used. I just orderd a programming cable and the, what I thought, appropriate software. As far as I can see does the radio communciate with the PC. It even shows a message on the display of the radio saying "PC Program" This happens when I try to up or download any data.
I tried to contact the company that supplied the radio's to us a long time ago. They won't be available until next year ( the 5th of January) They also programmed them for us but since we changed over to another type of radio (Entel) these radio's had not been used anymore.
I will have to wait untill next year to get hold of them and asked them which software they have been using. Hopefully they can help me out.
Untill then I wil try to figure out if I can get this Talon software (CE-106) and give it a try.
Attached some pictures of the radio in use. ( Forget about the text in the Display)

Regards, Frens

 

[Danny37]

The radio you have is not american. You must have the worldwide programming software. You dont have the FCC verification on the back and the language isn't English and uses Celcius. America uses "Fahrenheit"

What does the programming software say? What error shows up?

 

[Frens]

Hi Danny,

Initially I bought CE-59 Software used in Europe. Since it did not work i contacted the supplier in England and recieved all versions available.
I have 3 versions CE-59 V5.03 and a similar version for the USA and the latetst version CE-59 V5.04
When trying to connect the radio with the computer after starting up ( Windows 11) one of the programs mentioned above, the same message appears.
When the radio is switched on while the program is running, and I try to up or download data, the message appears that I have to switch the radio off and on again.
When doing that the message appears "Product type mismatched" "Unable to use this program" (see screenshots)
I have tried all Software versions on both Windows 11 and a Windows 10 Computers. All te same results.
Frequency range of the radio according to the box is 400 - 470 Mhz. This can be set in the software and is correct to my opinion. (see screenshot)
I just had a look if an older version of the software would be available but the "oldest" Version I could find was V 5.03 issued in 2011.
Since the radio is manufactured in 2012 this should have been working. Unfortunately it does not.

Regards, Frens

 

[Danny37]

Theres a site which I wont mention because of RR rules but if you search "vertex radio software" on google. It will show up ending in .net but requires a membership fee for 1 year for $35

Also windows 7/10 tends to play well with vertex software. 11 is hit or miss.

 

[Frens]

Update.
Finally got it working!
The radios I was trying to programm ( Vertex VX-824) are ATEX certified. I assumed the regular software for this type of radio would do the trick. This however was not the case. Special software for the VX-820 ATEX series is available and should be used.
After installing the proper software the radio could be programmed without any problems.
Thanks to all that have tried to come up with a solution and suggestions.

 

[cominin14]

Hello, good afternoon. I have a walkie-talkie just like this one. Could you tell me what software you used so I can buy/download it from somewhere?

Thank you very much,

Regards,

EA3HUJ Daniel

 

[cominin14]

Update.
Finally got it working!
The radios I was trying to programm ( Vertex VX-824) are ATEX certified. I assumed the regular software for this type of radio would do the trick. This however was not the case. Special software for the VX-820 ATEX series is available and should be used.
After installing the proper software the radio could be programmed without any problems.
Thanks to all that have tried to come up with a solution and suggestions.

Hi friend, good afternoon. Where did you get the programming software or where did you download it?