Well, my memory of the Parker Center tour way back when did not include that the call takers were sworn officers. It's funny that I remember the size and orientation of the room, but don't remember that the call takers were sworn officers. I remember the location of the door we entered the room through. So yes it made quite an impression on me.
Communications Division's Parker Center digs look quaint if not downright archaic by today's standards, but it worked effectively and effficiently back in those pre-computerized days. Technology changed so slowly back then that the setup there was essentialy identical to the one that they'd used in City Hall since LAPD first hit the airwaves in 1931, except for its size and the slow encroachment of more electrical and electronic doodads. In fact, the story I heard was that when Parker Center opened in 1955, they actually carrried the RTOs' old status boards over from City Hall and placed them around the "horseshoe" alongside the new but identical ones for the additional operators' positions.
As far as the Complaint Board goes, it was indeed staffed exclusively by Police Officers from the 1930s until 1981, except for a period during WWII beginning in January 1943 when they brought in civilian employees (mostly City Hall phone operators), as the department's sworn ranks were severely depleted by the many hundreds of officers who had gone into the service.
In 1980, LAPD was again suffering from a shortage of patrol officers, mainly because of tight budgets (sound familiar?). So the city and the department got together and created a new job classification of "Police Service Representative" to replace the former "RadioTelephone Operator" class. The PSRs would be trained to replace the well over 100 officers assigned to the Complaint Board, as well as in other spots. Besides freeing up the sworn personnel for patrol, the PSR position would finally give the RTOs a chance for some advancement within Communications as well as non-enforcement positions at patrol and other divisions. Prior to that, there were fewer than a dozen Senior RTOs, and if you wanted to promote you had to wait for years for one of them to either retire or die, and then compete for their spot. The PSR job had additional duties and opportunities, and better pay, so it also had higher hiring and training requirements. Nobody got "grandfathered" (grandmothered??) in, as even the veteran RTOs had to pass the new testing process in order to keep their jobs. They were given several chances to re-test during the year or two transition period, but those who didn't make it were either helped to find other spots with the city, or they just left entirely.
Coincidentally enough, my in-house technical advisor and later-LAPD-years historian (and
wife) just reminded me that the first group of 200 new PSRs - including her - received their promotions exactly 30 years ago tomorrow, on January 25, 1981, the first day of 1981 Deployment Period #2, and began infiltrating the Complaint Board and other previously sworn-only jobs.
It took a couple years before enough new PSRs were on board to replace all the sworn officers, but the last statistics I've found, for 2009, show just two police officers deployed to Communications Division in some capacity, plus a pretty skimpy complement of just 5 Sgts, 5 Lts, and the Captain; that's for both Comm Centers combined. There
were 579 PSRs and Senior PSRs and 18 clerical and admin employees in Communications, which is by far the largest division in LAPD. I say 'were" because they've lost a bunch of tenured people to the city's Early Retirement plan, trying to save the city some bucks. As far as I know, the very last of the former RTOs retired last March with 35+ years there, all of it as a "working" (not senior) RTO and PSR. She had been my student for a while when she was first hired, but she made it anyway.
I've gone entirely off-topic, so I'll stop here with this link to a few sights from the pre-1/11/1981 Complaint Board and Mic Room, which you'll probably find somewhat familiar:
LAPD Complaint Board 1955-1983
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