R7 Muting Tones

[Muxlow]

On a R7 on an analog fire paging channel with no PL and no quick call set when a page comes over the radio is muting the tone section of the page then opens back up for the voice portion. No issues with a 7550 programmed the same.

Any setting or audio profile section that needs to be changed from the default to unmute this? Want to hear the actual 2 tone and single tones when pages come over but for whatever reason this R7 is muting that section of every page and no clue why. Never ran into this problem with any other radio types before

 

[EuropeanUser]

I can’t remember exactly where the setting is but enable side tone either in the system or in the channel.

 

[EuropeanUser]

Also what squelch setting are you using?

 

[nhfdcadet]

I'm wondering if it's something with the noise suppressor?

 

[Muxlow]

Every setting i can find is exactly the same as my 7550 so im leaning its gotta be some other setting thats not channel specific
Programmed hundreds of kenwood, hytera, harris and moto radios and havnt ran into this issue before and my first time touching a R7

Monitor type is open squelch not silent.
Channel settings - squelch is normal, audio enhancement is set to non. Paging freq entered and set for rx only and no PL just set to csq and no signalling system selected. Tried non and quick call didnt make a difference.

Audio profile apparently i have set to disabled.
AF suppressor checked same with RX audio level. noise suppressor is set to enhanced audio

Under alerts i dont have disable all tones checked

 

[EuropeanUser]

Right. I get it now.

So it is basically a regular analog channel with carrier squelch and it still mutes the tones before the voice transmission. That is weird. I can't think of any reason it would do that, but I can do some testing tomorrow when I'm back in the office. I'm pretty sure mine does play the tones, but I don't have mine set up like yours.

 

[Muxlow]

Yeah if you wanna have a peek at your settings and compare.

I dont have a default codeplug for this radio or id kinda do a factory reset and load that in and start over.

Im going to toss another departments paging channel in and see what that does, they also dont use a PL

 

[ramal121]

The only thing that comes to mind is DOS muting. What are the tones? Maybe go to DOS settings under MDC and twiddle with those looking for any change. Does DOS still function even though there is no optional signaling? I can't answer for sure.

 

[Muxlow]

Put another dept in and works just fine. Tones came over no problem but for whatever reason in my county its muted
Dont understand THAT at all.

Only thing i can think of is this radio is 12.5 only and the paging channel i need is 20khz and the ck one is 12.5
But iv got 12.5 set in all my other radios or 25khz and works just fine. Even setting my test channel as 12.5 and transmitting on 25 it comes over the R7. Rather confused.. but thats sorta what im leaning twards is bandwidth? But then why would it mute the tone and not the voice..

Muted audio

Watch PXL_20260603_213840413~2 | Streamable

Watch "PXL_20260603_213840413~2" on Streamable.

streamable.com

Non muted

Watch PXL_20260603_215949253~2 | Streamable

Watch "PXL_20260603_215949253~2" on Streamable.

streamable.com

 

[ramal121]

Put another dept in and works just fine. Tones came over no problem but for whatever reason in my county its muted
Dont understand THAT at all.

Only thing i can think of is this radio is 12.5 only and the paging channel i need is 20khz and the ck one is 12.5
But iv got 12.5 set in all my other radios or 25khz and works just fine. Even setting my test channel as 12.5 and transmitting on 25 it comes over the R7. Rather confused.. but thats sorta what im leaning twards is bandwidth? But then why would it mute the tone and not the voice..

Maybe so. When I check a radio one thing I do is modulation acceptance. I inject a signal into an analog channel and then increase a 1kHz test tone until the audio blanks out. I find this happens from a few kHz above the bandwidth to maybe right at the bandwidth limits. Kind of a down and dirty way to check IF filters. Varys from radio to radio.

Maybe the solid tones are a bit too hot for the radio running narrowband. Voice could be at a lower deviation and if it did cause problems would only be on peaks.

 

[Muxlow]

Going to program my hytera for each bandwidth and set off a tone and see what happens

Had a major fire today and 6 different stations got paged out and same thing for each. Muted
Yet other county for the pager test of 3 stations worked just fine. Cant think of anything els other then the paging transmitter is set to 20khz and the R7 just isnt having it

 

[Muxlow]

Well that didnt work out.. Programed 12.5 20 25 sent a page and all came over the R7 so now im really stumped...

Copied the non working channel, pasted it and changed the frequency and seems to work just fine for the other county and on my test channel even using the same tones for the depts who went out today. Works just fine on my channel but not coming over the repeater from dispatch.

Going to add a station and select that whenever a dept gets toned out. They get 3 pages so by the 3rd radio should be updated and see if selecting quick call with that depts tone set can either hear the tone itself or the radio alerts for the page

FW is R02.25.01.1002
with CPS 2.0 ver 2.155.262

 

[EuropeanUser]

I was not able to replicate the issue. I always hear the tones.

 

[Muxlow]

I set my hytera HP782 to 12.5 20 and 25. Set tones off and R7 hears them.

R7 will her 2 other counties tones who transmit in 12.5 and 25khz
R7 will NOT hear my counties tones that are transmitted on 20khz from the repeater

Tried every setting i can think of and nothing seems to want to work for it.
Hear them just fine on the XPR7550 and Hyteras and Harris

Even tried the 7550 programmed in narrow band and it still plays the tones but the R7 just will not do er. Very strange

 

[kayn1n32008]

I set my hytera HP782 to 12.5 20 and 25. Set tones off and R7 hears them.

R7 will her 2 other counties tones who transmit in 12.5 and 25khz
R7 will NOT hear my counties tones that are transmitted on 20khz from the repeater

Tried every setting i can think of and nothing seems to want to work for it.
Hear them just fine on the XPR7550 and Hyteras and Harris

Even tried the 7550 programmed in narrow band and it still plays the tones but the R7 just will not do er. Very strange

Set it to 25khz. It might not like over deviation(25khz) when your receiver is set to narrow(12.5khz)

 

[Muxlow]

This R7 only has 12.5 option so cant change it.

When i set my hytera to 12.5 20 and 25khz and set off a tone the R7 hears it but im thinking thats because im 2.2 foots away from the R7
Maybe tomorrow during pager testing ill go sit beside the transmitter site and see what happens then just for the fun of it to see what happens

How much is the wideband option for the R7? Didnt the XPR series offer it for free back in the day?

 

[K2NEC]

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