True, but they could make it easier on themselves.Small tickets, very time intensive.
Back when RS still printed a catalog, I'd walk in the store and ask to see one. I'd find what I was looking for in the catalog and then ask the clerk where it was. I tried to be as self-service as I could.
Nowadays, they could have a kiosk in the store where you could look up the parts you need in their database. The result of that search listing would give you the aisle, rack, and shelf where you could find the part. They could even have self-service check-out like the grocery stores and big box stores. Completely self-service.
Like I said, it was a slow time. There were no other customers in the store while I was there.
P.S. I completed my project this afternoon thanks to finding those parts at RS. If I had mail ordered the parts, from anybody, it'd be probably the end of the week before I'd be done.