ProScan: Remote Scanner over IP Audio

[N8SHA]

For the life of me, I cannot figure out what is going on. My understanding is that I should be able to use the main ProScan app, over ethernet, to listen to the audio from my SDS200. So far, I've just had no luck.

I can connect and control the scanner fine. In the RSOIP tab, I've connected to the Input Sound Device via URL, with the IP address of my scanner. (See images.) I see no activity in the audio meters in the software, and no audio from my PC. What am I missing?

 

[ProScan]

Try power cycling the scanner.

 

[N8SHA]

Thanks for that suggestion - I shut down the scanner and turned the power strip off too. I also rebooted my PC since I just updated ProScan to 18.3.1 - stranger things have happened. Unfortunately, neither seems to have made a difference.

One odd thing I noticed is the ProScan is not listed in either the Volume Mixer or the "App volume and device preferences"

Try power cycling the scanner.

 

[ProScan]

Did you try these suggestions circled in the image below? Also verify the IP address is of the scanner.

One odd thing I noticed is the ProScan is not listed in either the Volume Mixer or the "App volume and device preferences"

I think it will show up when playing audio through ProScan. Get the received audio from the scanner first.

 

[N8SHA]

I made sure to try those suggestions in my latest round tinkering trying to figure this out.

• Scanner has been restarted multiple times
• Main firmware version is 1.10.00 and Sentinal reports no updates are available
• I've disabled & enabled IP settings in the scanner several times. My latest attempt was to assign a new IP address in my router using the scanner MAC address.
• Used TCPView to verify that ProScan was the only software accessing the scanner's IP address.
• I don't use AVG, I use Malwarebytes, but I did disable my virus protection completely to see if it made a difference

So far no luck. I even went as far as to unplug the external speaker.

Does IP Audio use a particular ports beyond want is listed in the dialog? I'm wondering if I might be having some sort of firewall issue?

Did you try these suggestions circled in the image below? Also verify the IP address is of the scanner.
...

 

[ProScan]

Does IP Audio use a particular ports beyond want is listed in the dialog? I'm wondering if I might be having some sort of firewall issue?

Negative. Perhaps temporarily disable any Internet Security/Antivirus software for a test.

 

[buddrousa]

Have you tried the loopback in audio settings sorry new laptop do not have pictures loaded yet.

 

[N8SHA]

The problem ended up being Windows Firewall. The Public and Private network profiles were setup differently. One of them was set to block all Proscan traffic for both TCP & UDP. Enabled it and everything works as expected.

Thanks for sticking in there with me!
Matt

Negative. Perhaps temporarily disable any Internet Security/Antivirus software for a test.