I put the update at the top so those who have read the first part won't have to search it out.
No call back by Noon, so I called again. I was on hold for 20 minutes listening to the lousy elevator music, messages of how important my call was to Uniden, and reminders not to hang up and redial. After 20 minutes I was disconnected. So, I called back and waited another 20 minutes. At which time I was connected to Customer Support... for Cordless Phones. Who transferred me to... hold. Another five minutes and someone picked up. I explained my problem and was told that there is no such thing as a RH-96. There is however a BC RH-96. Too subtle for me. Finally I was told to fax a copy of my receipt along with my full name "we can't ship to just initials, it has to be your full name", mailing address, phone number, email address, and shoe size and a new control cable will be sent out.
Okay, just kidding about the shoe size part, but the rest is absolutely true.
Unbelievably poor customer service.
==========================================================
I set up my Rh-96 and BCD396T today and the head would not find the scanner. I played with the connections, reset the head and still nothing worked. I then plugged the cable into my 996T and got the same thing. Seemed obvious that there was a problem with either the head or the control cable. A little more trouble shooting proved that it was the cable, not the head. Seems to be an intermittent open about six inches from the scanner end of the cable.
Then the fun began.
I called Uniden customer service and explained the problem to the person on the phone. All I wanted to know was if I could get a replacement cable without sending the wholeRH-96 back to Fort Worth. She had no idea what a RH-96 was. I explained it very carefully and then she wanted to know which scanner it was a part for. I explained the whole thing again and she didn't understand one word I said. She told me she would transfer me to the parts department.
The woman in parts, which turned out to be the on line store, told me that there was no Uniden part called the RH-96. I explained to her that it was a model number, not a part number but that I needed a part for it, she told me that there was no such part number as a RH-96. I told her to look at www.Uniden.com, but she told me that that is NOT the Uniden website! Then she told me that I had an attitude. I finally convinced her to ask someone else. After 10 minutes on hold she came back and told me that a service tech would call me back in "a few minutes". She took my number and repeated that "Jason" would call me back in a few minutes. That was at 10:00AM eastern time. It's now Noon and no call.
Somehow I think that my hair is going to grow back before I get a call from anyone at Uniden.
I'm going to try again and I'll let the group know what happens.
If you get a not connected message, check your cable before you do anything else.
Gary
No call back by Noon, so I called again. I was on hold for 20 minutes listening to the lousy elevator music, messages of how important my call was to Uniden, and reminders not to hang up and redial. After 20 minutes I was disconnected. So, I called back and waited another 20 minutes. At which time I was connected to Customer Support... for Cordless Phones. Who transferred me to... hold. Another five minutes and someone picked up. I explained my problem and was told that there is no such thing as a RH-96. There is however a BC RH-96. Too subtle for me. Finally I was told to fax a copy of my receipt along with my full name "we can't ship to just initials, it has to be your full name", mailing address, phone number, email address, and shoe size and a new control cable will be sent out.
Okay, just kidding about the shoe size part, but the rest is absolutely true.
Unbelievably poor customer service.
==========================================================
I set up my Rh-96 and BCD396T today and the head would not find the scanner. I played with the connections, reset the head and still nothing worked. I then plugged the cable into my 996T and got the same thing. Seemed obvious that there was a problem with either the head or the control cable. A little more trouble shooting proved that it was the cable, not the head. Seems to be an intermittent open about six inches from the scanner end of the cable.
Then the fun began.
I called Uniden customer service and explained the problem to the person on the phone. All I wanted to know was if I could get a replacement cable without sending the wholeRH-96 back to Fort Worth. She had no idea what a RH-96 was. I explained it very carefully and then she wanted to know which scanner it was a part for. I explained the whole thing again and she didn't understand one word I said. She told me she would transfer me to the parts department.
The woman in parts, which turned out to be the on line store, told me that there was no Uniden part called the RH-96. I explained to her that it was a model number, not a part number but that I needed a part for it, she told me that there was no such part number as a RH-96. I told her to look at www.Uniden.com, but she told me that that is NOT the Uniden website! Then she told me that I had an attitude. I finally convinced her to ask someone else. After 10 minutes on hold she came back and told me that a service tech would call me back in "a few minutes". She took my number and repeated that "Jason" would call me back in a few minutes. That was at 10:00AM eastern time. It's now Noon and no call.
Somehow I think that my hair is going to grow back before I get a call from anyone at Uniden.
I'm going to try again and I'll let the group know what happens.
If you get a not connected message, check your cable before you do anything else.
Gary
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