Your report of a DOA R30 is the first I've seen. All I know of were in perfect working order upon receipt so I'd say this is a rare occurrence.
And yes, RT's software is slow to start. If that really bugs you (it did me!), go with Icom's software. Icom's software is very fast but of course is also limited in what it can do. It does what it is supposed to do though very well and without error.
Not really complaining - just disappointed. I have 5 Icom radios and they make some good stuff. RT Systems did finally call me back last night. They said they would look into the bugs, The slow starting they were aware of, but they said it was because the R30's memory layout was so different (something to do with the banks) and that was the cause. I did comment that with the speed of todays computers I thought it had to do more with the optimization of their program. No way is there that much info to translate.