I'd closely look at prices and what they are selling. They seem to market to people that don't have any radio experience, and price accordingly. I think your friend, with your help, would have little trouble finding the same equipment MUCH cheaper. Only trade off is they wouldn't get them pre-programmed (which is something you could easily do yourself).
Personally, they seem a bit slippery, and I would not reward them with my hard earned money, especially when there are much better radios out there for less money: