SDS Series Quality Control

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tumegpc

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I just received my SDS100 back from Uniden for the Cold Solder Joint repair and it's not working!! I checked the work they did and it's a joke. I've given up on Uniden Repair and sending it to Jon W .
 

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chrismol1

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call the repair center and convince the "tech" go to the hospital for evaluation for motor impairment. Could be saving a life or early parkinsons diagnosis. something is seriously wrong
 

radio3353

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I just received my SDS100 back from Uniden for the Cold Solder Joint repair and it's not working!! I checked the work they did and it's a joke. I've given up on Uniden Repair and sending it to Jon W .

As someone who has spent almost my entire career in high-reliability electronics manufacturing engineering, those photos sicken me. Not just for the atrocious lack of skill and workmanship, but for the fact that QA (if Uniden still has any) let it out the door. Folks, if this isn't further indication that Uniden is circling the drain, I don't know what is. They really need to improve their act. Too bad, as they once made good reliable products like the stellar BC780XLT that is still running on my desk for all things analog without a problem.
 

Engine104

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I agree with Radio3353. There is no excuse for that, especially for warranty repair of a $650.00 radio. Could they have simply swapped out the board for one of the later ones that don't have that issue?
 

djeplett

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I just received my SDS100 back from Uniden for the Cold Solder Joint repair and it's not working!! I checked the work they did and it's a joke. I've given up on Uniden Repair and sending it to Jon W .
This is just ridiculous on Uniden's part. Did they not check the radio for proper operation after they attempted the fix?! WTH UNIDEN? The tech who performed the repair needs to be fired if they've been trained properly, or Uniden needs to get their s@$# together and have some quality control in their repair facility.

So glad I sent my SDS100 to @jonwienke.
 

Nasby

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I agree with Radio3353. There is no excuse for that, especially for warranty repair of a $650.00 radio. Could they have simply swapped out the board for one of the later ones that don't have that issue?

And its going to cost another $80 on top of the $650 to get it fixed right by that Jon dude. Total crap!
But we really have no choice if we want a scanner that receives simulcast. We are forced to accept this garbage.
 

ten13

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We better start taking reality into consideration: first, the loss of Upman. Second: the question must be asked (certainly by Uniden): just where is the "scanner" market going? How much of a future is there?

The limitations as to what a scanner can do is becoming bigger and bigger. Even some local DPWs and bus companies are going "E," or signing up with systems which are "proprietary" to a radio manufacturer, eventually raising the price of a scanner by a third, or to almost double, to get the upgrades....and that's only IF the manufacturer agrees to license the system to the scanner company.

I'd be surprised to see another Uniden radio after the "SDS-class" radios, or one that does things substantially different than the SDS.

And the stories of "poor workmanship" and the radios needing repairs soon after purchase, may be the handwriting on the wall.
 

Engine104

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And its going to cost another $80 on top of the $650 to get it fixed right by that Jon dude. Total crap!
But we really have no choice if we want a scanner that receives simulcast. We are forced to accept this garbage.
You're right.
 

jonwienke

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Hopefully Unication's scanner concept will become a thing, and give Uniden some competition. Their hardware is really good, but their software/firmware needs a lot of work to be useful for general scanning.
 

spywiz

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I'm sorry if this is repetitive. I agree that Paul is sorely missed. He was great. I certainly miss Bill Cheek too.

As with any mass-produced item, there will be issues, and the majority of the SDS radios seem solid. I've seen a lot of posts on here about people having problems. Some may be "user error", but it seems a bit more than that. Again, sorry if this is repetitive.
I assure you that "most" of the problems with the SDS100 are "not" user error. They are a result of very bad quality control.
 

fxdscon

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I assure you that "most" of the problems with the SDS100 are "not" user error. They are a result of very bad quality control.

I would doubt you are actually in any position to "assure us" of that fact. Do you have the total relevant data provided by Uniden from all sources (repair tickets, warranty claims, unit returns to suppliers with reasons for return, customer support ticket data with resolutions and final dispositions, feedback from dealers and suppliers, final disposition determined by Uniden on all returned units claimed as defective) that would support your claim? And how total sales figures relate to all of that data? If you are able to provide links to all of that specific data instead of just speculating, we might be able to give your claim some credit. Otherwise, it's not any kind of assurance, just another unsubstantiated opinion.
 
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LEH

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Unfortunately, this is just not Uniden. An old Murphy's Law calendar had this maxim on it some 30 years ago:
"Specifications - don't
Standards - aren't
Quality Control - isn't"

I am getting ready to send my 100 in for this problem, now I wonder if I just shouldn't open it, find the cold solder joint and fix it myself. 20 years in aircraft electronic maintenance, fortunately my soldering skills were not often required.
 

Hit_Factor

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I am getting ready to send my 100 in for this problem, now I wonder if I just shouldn't open it, find the cold solder joint and fix it myself. 20 years in aircraft electronic maintenance, fortunately my soldering skills were not often required.

Sounds like you can handle it if the eyesight is still there.
 

radio3353

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...Do you have the total relevant data provided by Uniden from all sources (repair tickets, warranty claims, unit returns to suppliers with reasons for return, customer support ticket data with resolutions and final dispositions, feedback from dealers and suppliers, final disposition determined by Uniden on all returned units claimed as defective) that would support your claim?

Where do we find this 'provided by Uniden' data you speak of? That's right, it does not exist. So why do we keep bring it up to disqualify somebody's statement?

The poster is speaking of empirical evidence based on observation. Quite relevant and acceptable in absence of data not available..
 
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