How are you "tuning to the talkgroups to hear them" yet you don't hear them while scanning?I have an interesting add on from one county over. First off Sentinel is awesome! I was using BuTel to manage my 996XT and I thought that was easy! This is much easier.
My issue is with the Nassau P25 system-- as we all know most of the system is AES so nothing to hear there but EMS and Fire have some TGs on the system that are not AES-- I can tune to the talk groups and hear Medial Control and the Fire Marshal but it doesn't pick up the transmissions when scanning. I don't have them on "Avoid" (old school me want to say lock out). Any suggestions?
While scanning a trunked system, you can hold on a channel, then manually enter a talkgroup, and press the Channel key again to listen to it. Is that what you are doing?
If you can hear something 'manually', but not when scanning the same system, your issue could be one of several things.
The first (for the database scanners such as the SDS200) would be that the Service type programmed is not enabled. When first shipped, only the Dispatch service types for Public Safety are enabled: Law Dispatch, Fire Dispatch, EMS Dispatch, & Multi Dispatch. You should also enable the Tac and Talk types are also enabled. So, be sure & enable Law Talk, Law Tac, Fore Talk, etc, etc.
If you are using location control;, your 'missing' channel might be out of range. Or, if programmed manually, location details were not enabled.
If neither of the above are applicable, is your entry accidentally avoided (you indicated that is not the case, but is it in a system or department that is set as "Avoid")?