Sentinel: Sentinel not working

[Chris0516]

I can run Sentinel, but. When I try to update the HPDB. I get this:



I did a re-boot on my PC, but. That didn't fix the problem. I would like some ideas', before. I do an un-install re-install

 

[dmfalk]

Not your fault, or Sentinel's. The database is missing. Wait until Monday, and try again.

 

[KevinC]

Not your fault, or Sentinel's. The database is missing. Wait until Monday, and try again.

Just tried and it worked fine for me.

 

[fxdscon]

Working here also.

 

[Chris0516]

Not your fault, or Sentinel's. The database is missing. Wait until Monday, and try again.

Ah, ok

Just tried and it worked fine for me.

That is what I was thinking(that it works fine for someone else)

Working here also.

Ok

 

[GTR8000]

No issues here, just tried it twice. Could be a corrupt database file on your PC.

• Shut down Sentinel completely
• Go to C:\ProgramData\Uniden\BCDx36HP_Sentinel and delete the entire Database directory
• Now go into to the Updater directory and delete the MasterHpdb_xx_xx_xxxx.gz file (the x's represent the date of the database)
• Start Sentinel back up and it will immediately reconstruct the full database using the 07/15/2018 version
• Try updating the master database again

No, this doesn't affect any of your favorites, only the full database.

 

[Chris0516]

No issues here, just tried it twice. Could be a corrupt database file on your PC.

• Shut down Sentinel completely
• Go to C:\ProgramData\Uniden\BCDx36HP_Sentinel and delete the entire Database directory
• Now go into to the Updater directory and delete the MasterHpdb_xx_xx_xxxx.gz file (the x's represent the date of the database)
• Start Sentinel back up and it will immediately reconstruct the full database using the 07/15/2018 version
• Try updating the master database again

No, this doesn't affect any of your favorites, only the full database.

All that worked EXCEPT FOR, updating the master database again.

 

[RT48]

I just updated my database. If it still isn't working for you, verify that you have basic ftp connectivity:

1. Open a command prompt.
2. Type "ftp ftp.homepatrol.com"
3. If you get a login prompt, you have basic connectivity. If you get any type of error message, then ask your ISP why you can't use ftp.

 

[Chris0516]

I just updated my database. If it still isn't working for you, verify that you have basic ftp connectivity:

1. Open a command prompt.
2. Type "ftp ftp.homepatrol.com"
3. If you get a login prompt, you have basic connectivity. If you get any type of error message, then ask your ISP why you can't use ftp.

I do have FTP Connectivity

 

[tvengr]

Who is your internet service provider?

 

[crippledchicken]

When I had Hughesnet, I had lots of trouble updating the database. My T-Mobile hotspot works fine for the database.

 

[Chris0516]

Who is your internet service provider?

Spectrum, but. They are owned by Charter Communications, and use their servers.

 

[ProScan]

Spectrum, but. They are owned by Charter Communications, and use their servers.

Can you temporarily disable any internet security / antivirus software then try it again.

 

[Chris0516]

Who is your internet service provider?

EDIT: Not sure how, but. When my VPN is active, that blocks Sentinel from doing an update.

 

[Chris0516]

Can you temporarily disable any internet security / antivirus software then try it again.

Not sure how, but. When my VPN is active, that blocks Sentinel from doing an update. Because, I briefly turned it off, and. The update worked.

 

[dmfalk]

Not sure how, but. When my VPN is active, that blocks Sentinel from doing an update. Because, I briefly turned it off, and. The update worked.

What's your VPN? Sounds like they were blocking a port usually used by FTP, or directly blocking Uniden's server, perhaps from a blacklist.

 

[tvengr]

Spectrum, but. They are owned by Charter Communications, and use their servers.

This may be of interest to you: Sentinel: - Cannot Update Sentinel Database

 

[Brales60]

I had to switch from 5G to 2.4G or vice versa to get the updates to work. I had this happen a couple of times updating the database and firmware before. No clue why that would matter.