BCD325P2/BCD996P2: serial port not available

[graphics55148]

Yay! Problem solved: The software (ARC) was not detecting the correct COM port. Noted a side comment in another thread that Fireboat03 was using ARC w the 996p2 w/ WIN7 and not having problems so I asked a follow up in that thread.
To summarize - for "serial port not available"
Downloaded the driver (Uniden from the 996p2 WIKI); unzipped; installed
In Device Mgr: R clicked >>ports and matched the baud rate, confirmed the COM in the advanced area
In SW (ARC): went to the scanner tab along the top, opened communication set up and matched the COM/selected autos elect scanner.
Uploaded my frequencies and am in business. Cannot wait to take it to my Dad tomorrow- it's going to absolutely make his day.
Thank you again for talking me through this-- I was getting so frustrated.

 

[Voyager]

The fact that the FreeScan test worked indicated that there was no driver issue, and that the issue was in the software since that's the only thing that was different.

 

[storminc]

Have similar issues with 536 and Arc Butel Sotftware. It will upload download Frequencies but will not go into Virtual Control....says to install Driver. Butel no help says it is a driver or cable issue. I do not recommend their software they have worthless support. Using Proscan. This program works perfectly so I know it is not a driver or cable problem. Any suggestions on Butel program as I have already paid for it. Thanks

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[storminc]

Have similar issues with 536 and Arc Butel Sotftware. It will upload download Frequencies but will not go into Virtual Control....says to install Driver. Butel no help says it is a driver or cable issue. I do not recommend their software they have worthless support. Using Proscan. This program works perfectly so I know it is not a driver or cable problem. Any suggestions on Butel program as I have already paid for it. Thanks

Sent from my SM-G920V using Tapatalk

Have downloaded a newer version of Butel Software for 536. Now everything works fine. It was obviously a software problem. Butel should inform their Techsupport so they will not blame a problem on Uniden


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