Sick SDS-200

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Roadrunner0

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Hello I have a SDS200 scanner and it has been working well for the past 9 months then it started to not receives intermittently after we had several power events and as of now it only receives analog signals intermittently if I power it up and down a bunch of times.. Not sure if the firmware got scrambled or a component inside has gone bad because all it does now is make a scratching clicking noise.. I would like to try to reinstall the firmware but the software does not allow that and says the firmware is up to date.. Is there a hidden menu in the Sentinel software that would force a reinstall of the firmware?? Trying here before I make that long call to tech support.. V1.10.08 - V1.02.01
 

nessnet

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What month is it?
As most here are going to tell you - the "scratching clicking noise" is almost certainly not related to the firmware being corrupted.

Start with a fresh SD card. Properly format it and use Sentinel's clear user data function to initialize the card. Check functionality. If you are damn lucky, this will be it.

Other wise, chances are, you radio is going on a trip to Uniden......
 

fxdscon

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Hello I have a SDS200 scanner and it has been working well for the past 9 months then it started to not receives intermittently after we had several power events and as of now it only receives analog signals intermittently if I power it up and down a bunch of times.. Not sure if the firmware got scrambled or a component inside has gone bad because all it does now is make a scratching clicking noise.. I would like to try to reinstall the firmware but the software does not allow that and says the firmware is up to date.. Is there a hidden menu in the Sentinel software that would force a reinstall of the firmware?? Trying here before I make that long call to tech support.. V1.10.08 - V1.02.01
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Any time that any of the SD card type scanners start doing strange things, always suspect and eliminate the SD card as the problem first. In a very large amount of instances, the SD card turns out to be the problem.

There is no hidden menu item for forcing reinstall of firmware.
 

Roadrunner0

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As most here are going to tell you - the "scratching clicking noise" is almost certainly not related to the firmware being corrupted.

Start with a fresh SD card. Properly format it and use Sentinel's clear user data function to initialize the card. Check functionality. If you are damn lucky, this will be it.

Other wise, chances are, you radio is going on a trip to Uniden......
The scanners CPU clock pulse is only heard when the radio is stuck in whatever malfunction is happening that will not allow it to receive and I have to turn the volume up almost all the way to hear it so not really a big deal since when it is functioning normally it is not heard.. I have reformatted and re initialized the original micro SD card several times and also tried a couple of 16gig cards that are spares for my HD camera.. The scanners firmware most likely does not reside on the SD card with the scan data so without the reflash function built into the Sentinel software or available to do it low level then it will be getting boxed up for a trip.. I guess I will call Tech support in the morning if no other things are suggested here that I have not tried.. 73

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Any time that any of the SD card type scanners start doing strange things, always suspect and eliminate the SD card as the problem first. In a very large amount of instances, the SD card turns out to be the problem.

There is no hidden menu item for forcing reinstall of firmware.
I did try reinitializing the SD card and tried others so it is either firmware corruption or a hardware failure..

another thing to get is a battery backup, even a small one would help.
Got that covered since it is connected to a 420a 52v battery bank that runs an Outback Radian inverter pushing 120vac into a TripLite 50a 12.8vdc switching power supply.. I am an Amateur radio General class operator with years of experience with electronics including board level component troubleshooting.. Yes a backup power supply even if it is an 8 amp gel cell and a trickle charger to be able to hear what is going on when the power goes off is an excellent idea..

Were those power events anything to do with lightning strikes?
No , just wind storm causing the commercial power to fluctuate in voltage and frequency while my Outback Radian inverter was in grid share.. Normally I go isolated during bad weather and the system normally can compensate even if I don't but there must have been something with a high current draw running during the fluctuations.. The TripLite power supply also has fairly large filtering and spike protection and I run a multiband patch antenna that is inside the house.. So a spike would be the least likely and a voltage dip during a crash reboot would seem the most likely.. I can get it to hear the NWS 162.550 broadcast just fine once in a while but nothing P25..

You might also try to do a Weather Scan just to see what happens. Those are simple analog frequencies that make good diagnostic tests. If you do not receive at least one its time to think about sending it to Uniden.
Yes I get a NWS broadcast but I have to play with the power switch and plug to get that to happen which was what I was doing to get the P25 Ohio MARCS system when this all started a few weeks ago.. When I do get NWS 162.550 it it is full scale and clear in its robotic voice.. Tried several antennas all with same results.. From experience and gut instinct I can be pretty sure it is a higher probability that the firmware is corrupted and the low end being a memory controller/board memory or the CPU.. I have a signal generator that goes to 230mhz but nothing to chirp at 800mhz to test the receivers front end up there.. But it seems to have issues everywhere so.....

I did figure out how to reset the firmware but still no function.. I will be on the phone with tech. support in the morning..
 

ofd8001

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You might also try to do a Weather Scan just to see what happens. Those are simple analog frequencies that make good diagnostic tests. If you do not receive at least one its time to think about sending it to Uniden.
 

n1chu

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Roadrunner0

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Just noticed that the receive signal strength bar indicator remains at full scale even with the antenna disconnected so that may point to a bad/shorted/open component in the front end like a capacitor, diode or transistor leaking voltage into the RF path or a capacitor not blocking it thus swamping the circuit..
 

Roadrunner0

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I've had bnc jack connections go bad/loose at circuit board even, cold solder joints on some scanners.
Yes I would love to open it up and look for a simple fix but I do have a month left on the warranty and would prefer not spending the $89 for out of warranty repair from a void..
 

Roadrunner0

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After getting a very fast response from the folks at GigaParts who Emailed me a copy of my purchase receipt all the forms are filled out and printed , in the well packed box and headed to the UPS store for shipment to Roanoke Texas..
 

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After getting a very fast response from the folks at GigaParts who Emailed me a copy of my purchase receipt all the forms are filled out and printed , in the well packed box and headed to the UPS store for shipment to Roanoke Texas..

Your best bet. You don't want to fiddle around and void your warranty. The good news is that some folks here are reporting turn-around times of about 2-3 weeks on repairs. Please let us know how the repair went once you get it back and test it out.
 

Roadrunner0

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Well it took 3 weeks round trip to get the SDS200 repaired and returned to me.. A big thank you to the bench tech's as I know what it is like having been a bench repair tech for Cannon and Ricoh digital copiers and printers for 10 years.. Sadly I was in limbo because I never received an Email telling me it was checked in to the repair shop.. I tried to check with their search for tool and that came up none found so my guess is they are busy and short handed and just skipping that stuff for under warranty jobs that don't require payment.. The included repair ticket showed they replaced a ribbon/flex cable and a ground wire jumper which must have been what I smelled that burnt up.. All that aside it functions just as it did brand new and the P-25 Ohio MARCS system is accessible again..
Thanks to everyone who jumped in with advice and thoughts and thumbs up to the repair shop and the warranty repair..
 
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