SYSLABS scanner software

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wizzardproduction

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is any one else having an issue buying this software ive been trying to purchase this now and it appears they continue to have more and more issues and agreements and wow and me and my wife share a paypal for allmost 30 years all info is mine email phone number and address and credit and debit cards but her name as we share it when theres a problem i get her to deal with them lol and also if i cant get threw there hoops is what other software will run the AOR 3000A receiver ideas folks ?
 

n6hcm

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maybe use full sentences? I can see a vendor having a problem with a payment if the name on the payment doesn't reflect the name of the purchaser. maybe you could get your own PayPal and make this less of a problem?
 

wizzardproduction

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ive never in 30 years had a problem with thousands of online purchases and paying with paypal so i think maybe its noobs not understanding how it works but anyway iam not going to start another paypal after 30 years if paypal has joint accounts then i will add my name to it but thats that
 

oceans777

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I can't advise about PayPal unfortunately but bought an AR5000+3 from an stellar RR member a few years back and he kindly included the Syslabs RadioControl software.
Raif from SYSLABs was helpful and responsive to help me get it going and activate it etc. Maybe they will accept wire xfer or Venmo etc - another payment processor. I've had some online businesses I've used for years stop taking PayPal in the past year but most accept others and they were easy to set up.
Good luck!

John
 

vince48

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I can't advise about PayPal unfortunately but bought an AR5000+3 from an stellar RR member a few years back and he kindly included the Syslabs RadioControl software.
Raif from SYSLABs was helpful and responsive to help me get it going and activate it etc. Maybe they will accept wire xfer or Venmo etc - another payment processor. I've had some online businesses I've used for years stop taking PayPal in the past year but most accept others and they were easy to set up.
Good luck!

John
John,
Thank you for the kind words. On the word about Syslabs, it's great software. If anyone with an AR5000+3 or any other radio that Syslabs supports I strongly suggest you look into this excellent software.
 

wizzardproduction

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well ill see ill send another email but he stoped responding when i ask him to just process the order in my wifes name because our paypal is in her name my call sign email address and my debit cards and my bank account and my address and my phone number and her name on account name and he hasnt responded since so ill send another email and see
thanks
73s
kc5fws
 

syslabs

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I originally didn't want to comment on this thread as @n6hcm already made the point, but will add some additional explanation now as it got new attention lately.

its just a hobby so theres other radios to play with those can go back in the closet no biggy lol
It's a hobby for you. But we are a business and, as other software vendors and your favorite scanner dealer too, have to comply with laws, regulations and avoid unnecessary risks.

Payment is one of the most heavily regulated sectors we have in the Western world, and I think for good reasons. One example in that regard is that it always has to be clear where a payment comes from: Having one person ordering and getting the payment from another person (or third party) surly raises questions. Although that's less of a problem in this case.

The other aspect are unnecessary risks: PayPal works like credit cards with regard to chargebacks. For example, if your wife is mad at you and therefore issues a chargeback for our software saying she didn't authorize the transaction, it's questionable if we could successfully object to that. Because your wife is the official PayPal account owner and we never communicated with her (we did all communication with you only). That risk can be eliminated if the purchaser and account owner is the same person. That's why many companies have this policy too.

Honestly, I don't understand what the big deal with creating an own PayPal account is – it's basically a matter of a few minutes. We sell RadioControl for over 20 years now, also to hundreds of customers using PayPal and never had such an issue.

You may also want to consult the PayPal agreement to see if they allow account sharing at all. That's also a risk you would avoid with creating an own PayPal account. Plus additional privacy regarding your purchases, which may even add to family peace when looking at the amount that some of the radio hobby gear (especially radio devices such as the IC-R8600) costs. ;)

A word to wire transfers: We strongly discourage going that route because in the international context they are quite expensive (~25 USD!) and a source of new frustration if you do that the first time. That's why we only offer them to organizations, which usually deal which them daily and the order amount is considerably higher, making them a good alternative to PayPal.

So our offer stands: If you create your own PayPal account, we can go forward with the purchase. Otherwise, we have to leave your order alone and cancel it.

I hope this explanation clarifies why this policy exists.

Ralf

PS: Thanks also to @oceans777 and @vince48 for the kind words.
 

wizzardproduction

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THATS WHAT IAM SAYING ALL THE INFO ON OUR PAYPAL IS MINE MY EMAIL MY BANK ACCOUNT MY PHONE NUMBER THE NAME IS HERS ILL SEE IF I CAN EITHER CHANGE THE NAME OR ADD ME TO IT OR GET ANOTHER PAYPAL FOR THIS TRANSACTION AND GET BACK TO YAW NUT I DONT UNDERSTAND WHY SHE CANT ORDER IT BUT OH WELL IF THEY WANT IT GREEN WE Pint it green
 

wizzardproduction

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oh yea she dont have a problem at all and i ask them to change the order name from mine to hers but then this message was posted shes calling paypal tomarrow about changing the name or adding mine to it we will see
 

wizzardproduction

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everytime i try to create a new account it says all my emails and phone number is allready taken and i have a account so we will see what we can do lol in over 30 years we never had this problem but oh well if they want it blue we paint it blue lol
 

dave3825

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At that point, you should have used your wife’s email and wife’s phone number and then your wife would have had an account. The you would be enjoying the software.
 

wizzardproduction

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she allready has another account in her name and uses her phone number and email and stuff see this was a joint account 30 years ago some way it got changed into her with my info we dont know how so we shall call tommarrow and see what we can do
 
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