- Sep 5, 2005
Sent my 436 in for repair work. Unit delivered to repair center 6 June per UPS tracking; Unidentifiable never acknowledged receipt. Since repair not under warranty, included my credit card info for repairs/return shipping. I expected an extended repair time; what I did not expect was an letter requesting payment in 20 days or they would dispose of my scanner. A call to the repair center stated my credit card info was not accepted due to info did not match billing address. OK; however, an on-line check of my card transactions showed that $89.95 HAD been sent to Uniden. Another call to repair center, I was told one attempt to bill card had been made, rejected for same reason as previously stated. I explained that payment HAD been made, by this time by the actual monthly statement. The lady on the other end ONCE AGAIN told me card had been rejected, but she requested/was given my billing address; she told me she would notify the warehouse and assured me scanner would be sent it. Another week goes by; another call to repair center day. Person answering told me the same story of the card being rejected, even though I have TWO forms of proof the transaction has gone through. Each time I have spoken to someone (3 times now) I have given them the SRO number. Today I was told they have no record of my having contacted them. My payment cleared 10 July; 3 weeks later, I still have no scanner. Has anyone else had similar BAD service from the repair center?