A key part of being a modern ambulance service is investing in technology to improve our efficiency and effectiveness - to offer safer care through informed treatment and a better experience for our patients and people. We are committed to digitally connecting our vehicles and equipping paramedics with technology that provides real-time data, tools, and support for best care at the scene and easy exchange of patient information between external health providers. As part of this progression, we will soon commence transitioning our operational messaging platform from pagers to SMS via service (Zoll) mobile phones for the Metro region.
The SMS alerts will replace the current paging service but will continue to deliver operational messages regarding response to cases, vehicle moves and other ad-hoc information (such as information relating to additional safety measures).This solution is currently functioning successfully at Sorrento and Sunbury branches, and is in use by a number of our operational managers.
A transition pilot program will commence in June 2021 at our Footscray, Central, and Yarra Junction branches, with a staged rollout to all other branches occurring between July and October 2021. The entire transition will conclude in October 2021. As part of the pilot and subsequent rollout, service (Zoll) phones will be permanently assigned to a METRO branch/call-sign. The service phone will be used in the same manner as the current pager.
Pre-shift, you will need to collect the service (Zoll) mobile phone that matches the call-sign for your shift. The phone will be included in your 'grab and go pack.' Mid-shift, you will need to carry the phone on you unless you are in the ambulance vehicle, where it needs to be mounted in the in-vehicle cradle for charging. Post-shift, you will need to return the phone to branch and charge it in the charging bay so that it is ready for the next shift. In the case of 24hr vehicles, the phone is to be handed over to the oncoming crew. Other All paramedic unions will be engaged with throughout this process, and we will keep them informed as we progress through the pilot and roll out. All metro vehicles will be fitted-out to include an appropriate in-vehicle mounted service (Zoll) phone charger.
The messaging functionality will be activated on all service phones to allow Metro crews to receive messages. It is not to be used as a communication device between teams for SMS messaging. Instead, the phone needs to be made available to receive operational messages without interruption. A Frequently Asked Questions document is available to help answer question any questions you may have. The Emergency Management Operational Communications (EMOC) program continues to be implemented in the rural regions to provide a more resilient, robust, fit for purpose system that enables rapid response to incidents, and promotes a safer working environment for operational staff. In January 2021, the Supplementary Alerting Service (SAS) was rolled out to all operational employees. Planning is also underway to expand the digital radio network to all rural regions to improve the quality and reliability of voice communication and enable interoperability between AV's metro and rural radio networks.