Toshiba HDTB420XK3AA Canvio Basics 2TB Portable External Hard Drive USB 3.0

[Saint]

I bought a

Ordered on February 17, 2021
Toshiba HDTB420XK3AA Canvio Basics 2TB Portable External Hard Drive USB 3.0,
and I just tried to do a backup on my new Windows 11 computer and I see the drive now is saying it's only 31.9 GB instead of 2TB, any way to fix the drive or does it go into the garbage can ????
Steve

 

[KB4MSZ]

I would do a low-level and then a high-level format and see how it does.

 

[Saint]

Thanks so much for the reply I Tried several times to reformat it still comes up 31.9
Steve

 

[belvdr]

You need to repartition it in Disk Management.

Right click Start and click Disk Management. Right click the 32GB partition and click Delete. Right click the gray space on the drive and click New Volume.

Click next through the wizard and you’ll see the entire thing.

Be careful to select the right volume when you make modifications.

 

[Saint]

You need to repartition it in Disk Management.

Right click Start and click Disk Management. Right click the 32GB partition and click Delete. Right click the gray space on the drive and click New Volume.

Click next through the wizard and you’ll see the entire thing.

Be careful to select the right volume when you make modifications.

belvdr, I can't thank you enough for your help I did exactly what you said and it fixed the drive I have my 2 TG'S back, I was just thinking about ordering another drive from amazon but thanks to you I don't have to do that. I can now do a backup of my new Windows 11 computer and files.
Steve

 

[belvdr]

belvdr, I can't thank you enough for your help I did exactly what you said and it fixed the drive I have my 2 TG'S back, I was just thinking about ordering another drive from amazon but thanks to you I don't have to do that. I can now do a backup of my new Windows 11 computer and files.
Steve

You’re welcome!