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Interesting, guess things changed. My manual for the WR120 gives a number to call for tech support.
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The Wr120ez manual only lists the number to arrange repair.
So you had a radio, that just stopped working. Then got a new one and it wont receive. They send a replacement and same result, no reception.
First, as outlined in the support section, contact the broadcast center nearest you to confirm they are transmitting.
Do as I did when my scanner would not receive my local trunked system. Put fresh battery in the unit and shut off each breaker in your house. If you all of a sudden get reception, then start figuring out what exactly is on that circuit.
In my case it turned out to be the baby monitor. If it was on, scanner would not receive.