XPR XPR 3500 Firmware updates?

[w5ejd]

Hello,
I programmed a recently acquired XPR 3500 a few months ago with CPS Version 2 and all was well except random powering off. Today, having some free time, I checked the firmware and downloaded the 2018 version of MOTOTRBO (current firmware is R02.06.05.0002) and no issues. I also programmed an analog zone and received my wideband entitlement key in hopes to use both the analog and DMR zones.

I tried inputting the key and I am getting an error regarding not communicating with the server. From my research I found that in order to use the wideband entitlement, I will need to use the most recent version of CPS.

How do I upgrade the radio’s firmware to the most recent version? Also, how do I find it on the Motorola website?

Thanks in advance

 

[FFPM571]

You need to log on to Motorola MyView and then go to connect.motorolasolutions.com to get logged into the server they will send you and Email to your account you registered under for a passcode to use it

 

[w5ejd]

You need to log on to Motorola MyView and then go to connect.motorolasolutions.com to get logged into the server they will send you and Email to your account you registered under for a passcode to use it

Ok, I verified my connection and also disabled windows defender-no dice. I keep getting the error.

Downloaded CPS 2.0 and same story, going to give it until Tuesday, retry, and if nothing contact support.

On another note, it appears that the powering off issue is related to the power switch/volume control. Tomorrow I’m going to open the case and see if a good cleaning is in order.

 

[FormerSoCalradioBenchTec]

Look at the solder joints for the on/off/vol switch and check for play in the switch shaft. Most likely you will have to have the on/off/vol switch replaced. Contact cleaner will not fix this problem. I had to change a lot of those switches on XPR 6000,7000,3000 series HT's as well as CP 200/200ds MTS 2000 HT1000s and XTS Series HTs because they were worn out by heavy handed users.

 

[w5ejd]

Look at the solder joints for the on/off/vol switch and check for play in the switch shaft. Most likely you will have to have the on/off/vol switch replaced. Contact cleaner will not fix this problem. I had to change a lot of those switches on XPR 6000,7000,3000 series HT's as well as CP 200/200ds MTS 2000 HT1000s and XTS Series HTs because they were worn out by heavy handed users.

Will do, figured it may need replaced.

Tried again this morning and the wideband entitlement key worked. I was able to reprogram the radio and all is well now. Thanks everyone for your help.

Just to add, I did have to reauthenticate my connection and disable windows defender in case some one else runs into this issue. I was not able to ping the Motorola site with windows defender on, even when I added the software to the trusted list. This was not the issue with the key though, I simply needed to wait overnight when I guess Motorola’s system updated showing that I ordered the key.