Ok, what I have is 444.575 RX and 449.575 TX in Missouri. The only issue I see is that there is no place in the CPS for an offset that I can see, perhaps someone can tell me if there is a place for it?
Commercial radios don't do offsets like amateur radio.
You have to program in your TX and RX frequencies, just like you did. Some softwares will automatically do the TX frequency 5MHz higher, since that's what is used in the LMR industry on the UHF band. Since ham swings both ways, it probably doesn't. 700, 800MHz gear will automatically do the correct offset usually..
I have talked with a local radio technician who works for the state maintaining Motorola infrastructure. He is also a ham that maintains the amateur radio repeaters located at many of the state tower locations. He brought up the P25 repeater yesterday with a handheld, so the repeater is up and running.
That's a good sign for the repeater, not for your radio.
I'd check your TX output power, make sure it's good.
Check the radio against another known good analog UHF repeater, or simplex with another UHF radio, and see if it works. That'll tell you if your frequency is close enough.
Usually/often in situations like this, it's the programming. Spend some quality time just starting at it, click on the 'help' button for anything that isn't clear. Usually the help function in CPS is pretty good. Have another set of eyes look at your file, might be something easy. Check your NAC's to make sure the are set correctly. Set your RX NAC to $F7E, which is like carrier squelch in P25, just to confirm.
Perhaps the radio needs to be re-flashed, I don’t know! The other option is to return to the vendor I bought it from, so they can put it on a service monitor to see what the problem is. 🤔
The "reflash" term usually is used for firmware updating. Unlikely that is your issue. I've had good luck with usedradios.com in the past, but it's an option. They may check it, but having it realigned may come with a charge. I think them, or one of the others, used to charge extra to buy a used radio and then have them do a factory alignment on it.
I'd check your power output and test simplex to another radio before mailing anything back. It would suck to get it back and it still not work due to it being a programming issue.