I have been trying to get in touch with Gommert at Butel. I sent an e-mail a few days ago, but I have not received a reply yet. I thought I read something on his web page about him being on vacation, but I can't seem to find that right now to determine if he is back from vacation. Does anybody here happen to know?
- Status
JoeyC
Senior Member
He's always on holiday. Might be better to state your problems/questions in the forum and maybe one or more of the many members can help!
Thank you for the reply. I have been a long time Butel customer and have been using ARC-XT Pro since I got my BCD396XT & BCD996XT. I recently replaced a hard drive on my computer and went from Windows XP to Windows 7 operating system. I downloaded ARC-XT PRO, but when I try to log in I still get the message:
"Time restricted demo version"
I have checked, and double checked, both Key 1 and Key 2 passwords, but when I enter them it doesn't seem to register me. Do I have to do something to "un-register" my old hard drive?
"Time restricted demo version"
I have checked, and double checked, both Key 1 and Key 2 passwords, but when I enter them it doesn't seem to register me. Do I have to do something to "un-register" my old hard drive?
Dewey
Member
- Joined
- Dec 19, 2002
- Messages
- 1,046
This is just a shot in the dark... are you running as administrator. If not, try running as administrator before entering the registration codes.
Dewey
mike_s104
Member
Not really going to help you, but I used to use Acrxx for my 996T and 396T. They worked but after dealing with them crashing time after time and getting to real help, I went to FreeScan and ProScan.
Save yourself some aggravation and just install FreeScan. You've got nothing to lose, it's 100% free as the name implies.
ScanNow.org - The Home of FreeSCAN!
ScanNow.org - The Home of FreeSCAN!
mce911fr
Member
I had the same problem with ARC500pro, I kept downloading from Butel. I found my problem was it was downloading ARC500 Basic, when I clicked on help and about, the version said it was basic even though it was to be pro. I then went in and manually downloaded ARC500pro and tried the keys again and it worked. Another shot in the dark
Eugene
Member
To JASII.....I have had the same problem. I am running Windows 7 as well. I downloaded ARC 396 and have not been able to register it. I get the exact same thing as you do. This is a new program not on any other computer/drive I own. I too have sent them 2 e-mails and have even had Scanner Master send one as well (as they are the ones who answer the 1-800-scanner number). I have yet to receive an answer back. They were supposedly on vacation until the 4th and it is now the 10th. I hope you have better luck than I'm having. The keys do not work with either version. As of this moment I have a useless program that I paid good money for. If you get a reply or fix please let me know. I hate the thought of being burned.
We're not on vacation, I have no pending emails to answer. How did you try to contact us?
Gommert
Butel Software
We emailed you on September 8th for the 2nd time. ARC396 will not accept a ARC-XT license. Since you own the 396XT (per your email) you need to install ARC-XT and not ARC396.
Gommert
Butel Software
mike_s104
Member
.......
Arc xt pro
I will add some text here because I am getting the message that this is too short.)
I will add some text here because I am getting the message that this is too short.)
fmon
Silent Key Jan. 14, 2012
Hmm, and feel guilty if you don't donate at least 20 bucks.:roll:
Butel is excellent software and OP paid for a licence.
Eugene
Member
To Butel.....I never got an e-mail. Sometimes my spam filter foes too good a job.....sorry. I have used your programs in the past and loved them which is why I went with them again. I have installed XT and registered it w/o problem........Thank you and sorry about the foul-up with the e-mails. Thanks to all who have replied.
Well Gommert helped solve my problem. I kept trying to enter the ARC996 PRO keys in the ARC-XT PRO software. Boy, talk about a case of me not being able to "see the forest for the trees. Anyway, I have ARC-XT PRO running with my Uniden Bearcat 996XT again. I love having the History Log!
al95
Member
ScannerMaster.com told me you where on vavations thats why they could not send me the KEYS.
al95
Member
I was referring to the ARC-500 Download only keys. Scannermaster are ready sent me the keys in the late afternoon. Thanks
- Status
Similar threads
