LEP..I could not agree with you more. I have had a few meltdowns on this forum with my new 436, but I know that, without exception, my issues with this scanner have been all "user error."
I also believe in starting with the easiest possible fix first. If that does not work, go up one notch until it does.
One day I reset my scanner to factory defaults, wiped it clean, then could not get past the "nothing to scan" error. I spent hours trying to figure out why it would not scan the national database for me. Then I had a flash..I never put my zip code in after the factory reset. Real user error..put in my zip and it worked perfectly.
ButchGone, I'm glad you got the scanner worked out. You will really like it. I have owned Regency / Uniden scanners since 1972, and this was the most difficult scanner I have ever come across. It took me weeks just to get a working knowledge of the software. Then one day, a flash came out of the sky and I understood it all. There is a steep learning curve for this radio for most experienced users; I cannot imagine a newby buying this as his first scanner; imagine the look on his face???
Have fun with it; its a very powerful radio.
Greg