ARC500 PRO Crashing

[dlnorth]

I keep having problems with ARC500 Pro crashing, usually after only running virtual control for a few minutes. It doesn't seem to crash when not using virtual control. The problem is that I bought this specifically for logging / audio archiving purposes. The demo version worked fine, but the virtual control only ran for 5 minutes on the demo. After upgrading to this Pro version, the program crashes, usually between 5 and 10 minutes. I contacted their tech support and was advised to upgrade my audio drivers, which I did. The problem persists and I've not gotten any additional help from their tech support. Hopefully someone knows what this means and how to fix it. Here is the error message that I get after it crashes:

Problem signature:
Problem Event Name: APPCRASH
Application Name: arc500pro.exe
Application Version: 1.14.0.3
Application Timestamp: 4b9f98f5
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 00038dc9
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789