ARC500: ARC500 Upload to Whistler 1065 Trouble

tvengr

Well Known Member
Joined
Feb 10, 2019
Messages
10,890
Location
Baltimore County, MD
I believe that you either have a scanner or cable problem. There is only one thing left to try. Go back to my post #36 and reload the CPU firmware. Be warned that if there is a communication problem, it could disable your scanner. If you have any problems, I will contact Whistler tech support for you and explain the situation.
 
Last edited:

sgtmark

Member
Premium Subscriber
Joined
Jun 4, 2024
Messages
23
I believe that you either have a scanner or cable problem. There is only one thing left to try. Go back to my post #36 and reload the CPU firmware. Be warned that if there is a communication problem, it could disable your scanner. If you have any problems, I will contact Whistler tech support for you and explain the situation.
Thank you!
 

sgtmark

Member
Premium Subscriber
Joined
Jun 4, 2024
Messages
23
Thank you!
I believe that you either have a scanner or cable problem. There is only one thing left to try. Go back to my post #36 and reload the CPU firmware. Be warned that if there is a communication problem, it could disable your scanner. If you have any problems, I will contact Whistler tech support for you and explain the situation.
I have a handhelod whistler scanner to which I just attempted to upload from the ARC500 and the same thing happened. 'Nothing enabled'. NOt sure what that means but I don't think the problem is the scanner. Something to do with the software or the upload. I have two cables, one from each of the scanners when I bought them and have tried them both to no avail so I don't think it's the cables either.
 

RMason

Active Member
Premium Subscriber
Joined
Sep 18, 2003
Messages
859
Location
Colorado / Mississippi
I uploaded the "Trunked" file to my PRO-106 and it is scanning. Other than the ARC500 software or scanner firmware being corrupted, I cannot think of anything else other than a defective scanner.
@sgtmark : Are you also writing the "Trunked.gr5" file to your scanner? I just want to confirm that you and tvengr are working with the same file.
 

tvengr

Well Known Member
Joined
Feb 10, 2019
Messages
10,890
Location
Baltimore County, MD
Are you also writing the "Trunked.gr5" file to your scanner? I just want to confirm that you and tvengr are working with the same file.
Please verify that you are trying to upload the "Trunked" file. Are they both the same Whistler cable? Since the same problem occurs with both cables and scanners, the only common items are the driver and software. Try uninstalling the driver and reinstalling it with the driver I attached in case it is corrupted. If the same problem still occurs, the next thing to check is the software. The file doesn't cause my scanner to reboot. It could be something in the upload module of the software. Make sure you have the registration key available before trying the next step. Uninstall ARC500. Download a new file from Butel Software and reinstall it. Register the software with the key. Try uploading the "Trunked" file again.
 

sgtmark

Member
Premium Subscriber
Joined
Jun 4, 2024
Messages
23
Please verify that you are trying to upload the "Trunked" file. Are they both the same Whistler cable? Since the same problem occurs with both cables and scanners, the only common items are the driver and software. Try uninstalling the driver and reinstalling it with the driver I attached in case it is corrupted. If the same problem still occurs, the next thing to check is the software. The file doesn't cause my scanner to reboot. It could be something in the upload module of the software. Make sure you have the registration key available before trying the next step. Uninstall ARC500. Download a new file from Butel Software and reinstall it. Register the software with the key. Try uploading the "Trunked" file again.
I attempted the upload with both cables to no use. I uninstalled and reinstalled and nothing. I think i'm about out of options here.
 

RMason

Active Member
Premium Subscriber
Joined
Sep 18, 2003
Messages
859
Location
Colorado / Mississippi
I attempted the upload with both cables to no use. I uninstalled and reinstalled and nothing. I think i'm about out of options here.
For reference, I installed the ARC500 trial and successfully wrote all 3 of the .g5 files to my GRE PSR-500. The upload completed successfully, and the scanner started scanning upon completion. I did not get the "File System initialized to defaults" or "Nothing Enabled" messages. This seems to replicate avenger's results

I used a previously installed version of the FTDI driver as well as the version downloaded from the Butel/ARC500 site.

Here are some screenshots that you can compare to:

Upload in Progress:
1742163915525.png

Upload Complete:
1742164699724.png

Driver Version: FTDI 2.12.36.4
1742164758841.png

Arc500 Version: Arc500 Pro - 2.06 Build1 Demo Version
1742164813704.png
 

RMason

Active Member
Premium Subscriber
Joined
Sep 18, 2003
Messages
859
Location
Colorado / Mississippi
I tried the EEPROM test like you suggested but not sure what was supposed to happen then. It looked like it just gave some internal software info like number of freqs and such.
From your description, I'm not sure that the EEPROM test was run successfully. I suggest trying to run this again.

To run the EEPROM test, press 0 5 while the scanner displays the Welcome/Owner screen. Press ENT to continue within 6 seconds

You should see something similar to the following:
1742166599934.png

1742166655144.png
 
Top