It's possible that this is a "part time" encrypted talkgroup. Radio users can select "In the clear" or "secure" transmissions. It could be entirely coincidental that they were talking "in the clear" when you listened with one scanner.
Now if you have both scanners on at the same exact time and one receives but the other does not, then that is a puzzler.
Now if you have both scanners on at the same exact time and one receives but the other does not, then that is a puzzler.