BCD536HP discovery mode bug (same as HP1)

[KevinC]

Some of you guys are insufferable.

We all know you have to say that.

I'm in no way defending his remark, but I'm pretty sure he doesn't "have" to say that.

I'm not privy to the inner-workings of the Uniden/RR relationship, but I'd be willing to bet Lindsay is free to say what he wants about their products...but I could be wrong.

 

[mtindor]

For some users it IS the bug itself.

In SE Texas (and I would imagine lots of other areas) the RF environment is very dynamic and some users dedicate radios to constantly "discover" new stuff. With this issue if your discovery range includes a P25 CC you're screwed.

Anyone owning an HP-1 or a BCD[4|5]36HP has the ability to send in a bug report somehow via Uniden directly, and they should. These forums were never "Uniden Support Forums", so I'm unsure why anyone would expect Paul to reply in these threads.

Uniden [and Paul specifically] knows better than to get dragged into these threads. He knows that nothing good could come from it given all of the irritated people on here. I guarantee Uniden is well aware of the issue, as at least one member has already brought the bug to Uniden's attention directly.

When I get my 436/536, you can be sure this will be an issue with me -- because I am a searcher. I don't just plug in frequencies once and then scan what's in there for years. But I'm confident that it'll be taken care of in due time.

If it wasn't taken care of in due time with the HP-1, then perhaps it wasn't something they could easily fix on the HP-1 or perhaps people didn't actually use the correct method of notifying Uniden about the issue.

Again, RR forums aren't Uniden support. And although people from Uniden may read all about the issues on these forums, it's up to the people who own the equipment and who are experiencing the issues to contact Uniden direct about the issue using whatever means/methods that Uniden provides.

That's my take.

Mike

 

[Dafe1er]

" I'd be willing to bet Lindsay is free to say what he wants about their products...but I could be wrong".

I am sure he is able too, there is no reason he could not talk about things he likes or dislikes. But, when he get's products to "beta test" with minimal to NO out of pocket cost for being the owner and sits where he does and tells people who are spending good money they are this or that is just another slap in our face.

Last I checked some of us help him keep this site going with money and feed's for the "apps".

I know for one, I would be criticizing him and his site if he ran it like Uniden does with their product roll outs. But he does not. Thank goodness.

 

[KevinC]

Anyone owning an HP-1 or a BCD[4|5]36HP has the ability to send in a bug report somehow via Uniden directly, and they should. These forums were never "Uniden Support Forums", so I'm unsure why anyone would expect Paul to reply in these threads.

Uniden [and Paul specifically] knows better than to get dragged into these threads. He knows that nothing good could come from it given all of the irritated people on here. I guarantee Uniden is well aware of the issue, as at least one member has already brought the bug to Uniden's attention directly.

When I get my 436/536, you can be sure this will be an issue with me -- because I am a searcher. I don't just plug in frequencies once and then scan what's in there for years. But I'm confident that it'll be taken care of in due time.

If it wasn't taken care of in due time with the HP-1, then perhaps it wasn't something they could easily fix on the HP-1 or perhaps people didn't actually use the correct method of notifying Uniden about the issue.

Again, RR forums aren't Uniden support. And although people from Uniden may read all about the issues on these forums, it's up to the people who own the equipment and who are experiencing the issues to contact Uniden direct about the issue using whatever means/methods that Uniden provides.

That's my take.

Mike

In the first post Eric stated he reported it to Paul (I'm pretty sure it was direct to Paul).

As I stated earlier, you'd think beta testers would have caught this, in both the HP-1 and the x36 series. I know Eric noticed it either the first or second day he had his HP-1 and asked me to confirm.

 

[Jake68111]

Anyone owning an HP-1 or a BCD[4|5]36HP has the ability to send in a bug report somehow via Uniden directly, and they should. These forums were never "Uniden Support Forums", so I'm unsure why anyone would expect Paul to reply in these threads.

Uniden [and Paul specifically] knows better than to get dragged into these threads. He knows that nothing good could come from it given all of the irritated people on here. I guarantee Uniden is well aware of the issue, as at least one member has already brought the bug to Uniden's attention directly.

When I get my 436/536, you can be sure this will be an issue with me -- because I am a searcher. I don't just plug in frequencies once and then scan what's in there for years. But I'm confident that it'll be taken care of in due time.

If it wasn't taken care of in due time with the HP-1, then perhaps it wasn't something they could easily fix on the HP-1 or perhaps people didn't actually use the correct method of notifying Uniden about the issue.

Again, RR forums aren't Uniden support. And although people from Uniden may read all about the issues on these forums, it's up to the people who own the equipment and who are experiencing the issues to contact Uniden direct about the issue using whatever means/methods that Uniden provides.

That's my take.

Mike

You are right, RR Forums is in no way a "Uniden Forum".

However.......

After visiting Uniden's Forum so I could provide you with a link (just now, first time since April of 2013) I went to "My Topics" and have found that the thread that I DID open over there pertaining to this issue on my HP-1 has disappeared. My one and only other post has been untouched.

How much closer to "support" do I need to get?

 

[dmaria]

You are right, RR Forums is in no way a "Uniden Forum".

However.......

After visiting Uniden's Forum so I could provide you with a link (just now, first time since April of 2013) I went to "My Topics" and have found that the thread that I DID open over there pertaining to this issue on my HP-1 has disappeared. My one and only other post has been untouched.

How much closer to "support" do I need to get?

I don't normally get involved in these things, but now you are getting my attention. Deleting posts, in my mind, is never a good thing without an EXTREMELY good reason (even here).

 

[KevinC]

You are right, RR Forums is in no way a "Uniden Forum".

However.......

After visiting Uniden's Forum so I could provide you with a link (just now, first time since April of 2013) I went to "My Topics" and have found that the thread that I DID open over there pertaining to this issue on my HP-1 has disappeared. My one and only other post has been untouched.

How much closer to "support" do I need to get?

I don't normally get involved in these things, but now you are getting my attention. Deleting posts, in my mind, is never a good thing without an EXTREMELY good reason (even here).

Keep in mind he is referring to the "Home Patrol" website, not RR.

 

[dmaria]

Keep in mind he is referring to the "Home Patrol" website, not RR.

That was understood.

 

[OldTrucker]

It is really a "slap in the face" to us (the consumer/end user) that pay the bills at these businesses and the salaries of the workers there by spending our hard earned money on the products that they push into the market with just enough "teasers" to draw you in and they do not take their time and work out the bugs before bringing a product to the market because they are scared the another company will "beat them to the market".
Then when we (the consumer/end user) find problems that should have been caught by their "competent" staff and present the issue as a problem, ask for it to be fixed, and offer to help in giving info that we may have found in our experience with the product(s)...after exposure...the "problem" is ignored, bypassed, etc.
We (the consumer/end user) then complain that we have spent our hard earned money on something that does not work correctly or sometimes at all...then we are marked as intolerable.
That is like going to a job, working all week and on payday you do not get all of your pay and when you expose the "issue" you are just ignored and/or called insufferable.

It is funny that those that are always pushing tolerance and wanting others to bear with them when they can't produce a product that is worth the money they charge for it because of issues/problems caused by their rush to be better and/or faster than everybody else...they are not very sufferable or tolerant of the people whose money they take for a faulty product to pay their bills and salaries. :roll:

JMHO

 

[AZScanner]

You raise valid points, but I think if it's that important to some folks then just make it known on here that you won't be buying until it's fixed. If enough people say they won't buy it until the problem is fixed, that will hopefully spur a bit more attention on the issue since it's hurting sales. Beyond that, there's really nothing we can do about it.

It's not a showstopper for me, I have plenty of other radios (and RTL dongles for that matter) that I can use to search for new frequencies if I wish to do that, so I'm happy to use those for that until this issue is resolved. But to each their own.

I guess it's a bit ironic/funny that I see this as no big deal yet I was all bent out of shape yesterday about setting the clock. LOL - Oh well, it's Friday, all's good today.

-AZ

 

[KevinC]

You raise valid points, but I think if it's that important to some folks then just make it known on here that you won't be buying until it's fixed. If enough people say they won't buy it until the problem is fixed, that will hopefully spur a bit more attention on the issue since it's hurting sales. Beyond that, there's really nothing we can do about it.

It's not a showstopper for me, I have plenty of other radios (and RTL dongles for that matter) that I can use to search for new frequencies if I wish to do that, so I'm happy to use those for that until this issue is resolved. But to each their own.

I guess it's a bit ironic/funny that I see this as no big deal yet I was all bent out of shape yesterday about setting the clock. LOL - Oh well, it's Friday, all's good today.

-AZ

Take one...

 

[AZScanner]

Take one...

I think I'm gonna need something a lil' stronger. I wonder how one goes about getting one of those "medical" cards I keep hearing about. It's 4:20 somewhere, LOL....(just joking guys)

-AZ

 

[wesct]

This is a big reason why I encourage waiting a while to purchase the new radios. Lets see what if anything Uniden does to remedy this and whatever new issues come up. They spend a lot of money on commercials, advertizing, and getting people to take their bait. I've always said it, any company's sales rep ( like UPMan ) can dance and sing to sell you anything. How they treat you AFTER the sale is over, when problems or issues occur, will and does determine the strength, backbone and character of a company. Between the lack of attention paid to obvious issues like this one,not refusing to add feaures that are in line with today's communications technology, ( Phase 2 is not enough) and their lack luster service department, Uniden ranks in the single digits at best. But hey, they're the only real game in town right? So they can do pretty much anything they want right now, including avoiding issues and threads like this one!!

Manny

Knowing that the "Boss" approved this purchase, you will probably get one anyways.

Now, I will log off....

 

[LIScanner101]

I'm in no way defending his remark, but I'm pretty sure he doesn't "have" to say that.

I'm not privy to the inner-workings of the Uniden/RR relationship, but I'd be willing to bet Lindsay is free to say what he wants about their products...but I could be wrong.

I am almost 100% certain that you ARE wrong.

 

[LIScanner101]

It's not a showstopper for me, I have plenty of other radios (and RTL donglesfor that matter) that I can use to search for new frequencies if I wish to do that, so I'm happy to use those for that until this issue is resolved. But to each their own.

Since I only have an analog scanner I assumed that this bug was only an issue when specifically searching for P25 frequencies. But now I realize that it happens even when you're just doing a conventional search and happen to come across a P25.

To me, this is a HUGE problem. I absolutely LOVE hunting for new frequencies and sometimes I will even forgo scanning known channels with known, reliable coms just so I can search a range for "new and cool stuff" to listen to. If I have to deal with a bug like this then the decision I have been struggling with - buying one of these new scanners - has already been made for me. I'm done. Not going to happen. You may say "well maybe they'll fix it?" OK, why didn't Uniden fix it on the HP-1? They didn't do it then, why do it now?

I still want a digital so I'm going to start seeking out a used 996.

 

[KevinC]

I am almost 100% certain that you ARE wrong.

I could be...

 

[N1SQB]

Knowing that the "Boss" approved this purchase, you will probably get one anyways.

Yes! SCANNERMASTER, Here I come! LOL...

Manny

 

[Supersmt]

I have a 396XT that I like a lot, and was considering an upgrade to the 436HP, but not if a major feature has a serious bug like that.

Like others have said, they need to at least acknowledge the issue and state that they are looking at it. Even if a fix is a long ways away, they need to respond and say something.

From a technical perspective, they should look at a way to "unjam" the scanner when it gets stuck like that even if it's not a complete fix. Kind of like a "control-alt-delete" way out of it. It may also work to just be able to drop that stuck P25 freq and continue the discovery search, or just skip P25 hits for now until they can fix it.

 

[SCPD]

May be possible there is no fix for the discovery search bug and that's why nothing has been said or done. Think I'll wait and see what Whistler comes out with and how they perform.

 

[Junie55]

I also had this problem with some conventional frequencies. All I did was go to page 2 of the Discovery Mode menu by selecting the down arrow and setting the "Time-Out Timer" to like 10 seconds and it continued scanning after the time was up.