BKR5000 Win11 Issues

[mont1157]

I have been using the same computer to program BKR5000s for well over a year, and all of a sudden, the computer quits recognizing the BKR radio being attached. After turning on the 5000, the computer sees it, but it never appears in the Device Manager, and it eventually crashes the computer causing a restart. I can use a different computer and the same radio works fine.

I hooked up a KNG, and the software never goes green, nor ever sees it in the devise manager, Has anyone else had this happen?

 

[rsmith7799]

Have you tried installing the Drivers? BK has a great video of how to do this and instructions. See if this will fix the issue.

 

[mont1157]

I did watch the video and tried that. The problem is the computer goes blue screen when the portable is hooked up. A KNG will hook up but it loads some weird version of RNDS. I got a reply from BK Service (they replied really fast), so the thought was WIN11 got an update that has caused it. Going to try some suggestions and see how it works.

I will post the results, and thank you for the reply.

 

[rsmith7799]

I did watch the video and tried that. The problem is the computer goes blue screen when the portable is hooked up. A KNG will hook up but it loads some weird version of RNDS. I got a reply from BK Service (they replied really fast), so the thought was WIN11 got an update that has caused it. Going to try some suggestions and see how it works.

I will post the results, and thank you for the reply.

Your welcome, please send the results.

 

[Project25_MASTR]

I sent them a support ticket three weeks ago for the same thing (BKR9000, as soon as it's plugged in the machine BSoDs) but on a LTSC 2021 computer (haven't heard jack back I will add). My Dells don't do it on Windows 11. The only thing I can think of is either, the 10 GbE NIC is causing issues, the GTX1050Ti is causing issues, or the fact the LTSC machine is a Ryzen processor is causing an issue.

 

[rsmith7799]

Sometimes they are spot on....and other times.... crickets. I will reach out and ask them to respond.

 

[dkcorlfla]

I sent them a support ticket three weeks ago for the same thing (BKR9000, as soon as it's plugged in the machine BSoDs) but on a LTSC 2021 computer (haven't heard jack back I will add). My Dells don't do it on Windows 11. The only thing I can think of is either, the 10 GbE NIC is causing issues, the GTX1050Ti is causing issues, or the fact the LTSC machine is a Ryzen processor is causing an issue.

I doubt the Ryzen processor is the issue; however, it may well use/require a different driver. The blue screen of death almost has to be a driver issue.