As well...I believe that is an amateur radio, with no other type acceptance (besides Part 15, for the receiver). Your user is using it illegally on the GMRS frequencies.
Absolutely! If he is the only one experiencing those issues, that sounds like his problem. What you could have him do is switch to another pair on his radio, without changing the repeater, and see if he is still having his receiver wiped out. Choice #2 of course is to tell him to purchase a real radio that is actually type accepted for Part 95.