This is a tidbit from my past personal experience, in-person, knowledge. I attended a public (then deemed classified) meeting at MA State Police barracks in Framingham back mid-year 2002, which included head State Police personnel, the actual Motorola salesman who sold the entire set up, and other individuals. Guess what was discussed at this (classified) meeting, a document was passed around for attendees to read, and it was a complaint RE: past system's failure, system crashing, Trooper complaints, etc. The State hired an outside engineer for a study of the current system, and the future proposed system, and guess what. The study proved the State's 800MHz system was deemed dangerous, should not be further used, and unfit as being reliable. None of the individuals in that room were allowed to remove the study from the room. I actually asked questions including how many Trooper's were injured in the line of duty in which the radios and/or radio system failed, and the room was silent. Though it was made known to all of us at the meeting, SP was hiding it from their own employees (i.e. Troopers) of this study and SP was aware the initial Boston 800 TRS system and other poor initial 800 set ups (i.e. western MA) radios had failed and police officers had suffered injuries from radio failures, which was outlined in the paperwork we all read at that meeting. It was also made public by SP admin staff, the system would never work in western MA due to mountainous terrain, and I know that personally...
Part 2:
Prior to this above meeting (which was why I attended due to witnessing multiple 800MHz failures in real life), I was a member of a non-profit S&R group, in which MSP Troopers were present, and at this point in time, they all had brand new 800MHz portables. In Spring/May-June 2002, the search was in the Blandford/Chester State Forest, during early summer 2002. There was no 800MHz TRS coverage, they used a high level site 800MHz 800 ITAC rptr, which failed to provide repeater coverage for the 140 troopers deep into the woods. I was in personal attendance w/ the S&R group searching for the subject. I was the one who brought in a VHF deployable VHF repeater, but SP radio tech denied the service.
My S&R team (with 3 civilian staff, 1 Chester PO, and 3 SP troopers). The S&R group was on VHF simplex. We civilians located the suspect (deceased), had no way to radio SP. A Trooper from our team was summoned, we showed him the body. He proceeded to climb down a ravine, fell and broke his leg in front of us. The SP radios failed life safety measures to call for help. I used the S&R VHF portable and radioed the SP command post (at Chester FD). I got the S&R director, but he was not at the command post. I switched channels to Chester Fire (then on simplex) and got someone in the Fire Station. They responded, and I was the sole individual who relayed that a Trooper had a broken leg and needed a medical evac. They dispatched EMS in ATV's to our location. This is when the SP went nuts on me for exposing that they knew all along the 800MHz was dangerous from the get go. This incident was discussed at the MSP-Framingham meeting, and then they banned me from all future meetings, which is what happened.
After a ton of public records requests back then, they falsified many records. This multi day search cost us taxpayers over $930,000 in payroll (including OT), 137 cruisers on scene {70 of them used to relay radio comms on 800 "SP DIRECT"}, 3 SP radio techs, $10 of millions of new radios failed each day for 3 days, total.
The meetings were from a privately formed committee by SP staff, and included the FCC Enforcement Director (who was a paid member of the committee, who got them the 700-800 spectrum they needed, and the Motorola salesman was also a direct member). This is what made me sick, was during MSP paid lunch break, the salesman was all over me and filled me in (sitting at his table), he was a relative of a SP employee, and admitted to bragging (in general, misconduct). He was offering me an "in" on the money tree.