Computer cant read APX4000. Device manager gives error code 43

[GTR8000]

Let's start over. Follow these steps, then report back. Don't skip any steps.

1) Unplug the programming cable
2) Uninstall APX CPS
3) Uninstall the Motorola Driver Package if it's still installed after Step 2
3) Reboot the PC
4) Leaving the cable unplugged, reinstall APX CPS
5) Verify that the Motorola Driver Package is correctly installed after Step 4
6) Plug the programming cable back into a USB port (2.0 would be preferred), then connect the radio (radio should be off)
7) Verify that within a few seconds of turning the radio on, you get a blue popout from the right side of the screen asking about the network it just detected...you can select NO for this
8) If you do NOT see that popout, then open Device Manager with the radio still on and connected
9) Look under Network Devices and make sure you see Motorola APX Series Radio
10) If you do NOT see Motorola APX Series Radio under Network Devices, then you likely have a hardware issue somewhere along the line

 

[WB6WQF]

CPS connects to the radio as a network device. If you still have problems after following the instructions above, flush the DNS cache and renew. Use ipconfig /all to reveal all of the IP addresses active on the PC. Make sure that no other device is on the same subnet as the APX.

 

[BG5AAF]

Let's start over. Follow these steps, then report back. Don't skip any steps.

1) Unplug the programming cable
2) Uninstall APX CPS
3) Uninstall the Motorola Driver Package if it's still installed after Step 2
3) Reboot the PC
4) Leaving the cable unplugged, reinstall APX CPS
5) Verify that the Motorola Driver Package is correctly installed after Step 4
6) Plug the programming cable back into a USB port (2.0 would be preferred), then connect the radio (radio should be off)
7) Verify that within a few seconds of turning the radio on, you get a blue popout from the right side of the screen asking about the network it just detected...you can select NO for this
8) If you do NOT see that popout, then open Device Manager with the radio still on and connected
9) Look under Network Devices and make sure you see Motorola APX Series Radio
10) If you do NOT see Motorola APX Series Radio under Network Devices, then you likely have a hardware issue somewhere along the line

I just followed your steps. I uninstalled everything including the V14 driver and rebooted my laptop. Then I reinstalled APX. Apparently it's missing the driver file. This should be the problem

 

[vagrant]

Umm....are you using VPN software? If so, turn it off and then try to read the radio again. It should work fine after that. I think the issue is a network problem. I have to turn off my VPN to use the CPS for my APX7000XE.

 

[BG5AAF]

Umm....are you using VPN software? If so, turn it off and then try to read the radio again. It should work fine after that.

no im not using vpn

 

[WB6WQF]

CPS installs the drivers. You don’t need to be installing anything separately. The radio is detected and an IP address is assigned when it is connected. Usually this type of problem is related to an IP address conflict. That’s why vagrant asked if you were using a VPN. If you’re using WiFi on the same subnet that could be the problem.

Look in the Windows event viewer and see if the address lease is denied when you connect the radio. The IP address of the APX will probably be something like 192.168.128.x.

 

[BG5AAF]

You should see this driver listed in Programs and Features:

View attachment 111574

View attachment 111576

Oh and by the way I just foundd that my CPS is actually running a driver but it's not the same as this one. It's called Onewire driver. This driver is installed in a different folder. I can confirm that CPS is running this application, but the computer just can't read this radio.....

 

[GTR8000]

OneWire is separate from the USB Ethernet driver.

Where did you get the CPS from? It is genuine straight from Motorola, or from another source?

 

[BG5AAF]

OneWire is separate from the USB Ethernet driver.

Where did you get the CPS from? It is genuine straight from Motorola, or from another source?

I got it from my seller who sold me the radio. Hd claimed this cps is directly from MOL but now I am not sure if that is true. But anyway, there is the onewire driver. The driver from your pic seems missing ....

 

[GTR8000]

I got it from my seller who sold me the radio. Hd claimed this cps is directly from MOL but now I am not sure if that is true. But anyway, there is the onewire driver. The driver from your pic seems missing ....

The only legitimate source of APX CPS is through Motorola themselves. Resale of the software is prohibited, so the copy you have is not legit, sorry to say. In that regard, all bets are off, and I won't be able to assist you any further. Good luck.

 

[BG5AAF]

The only legitimate source of APX CPS is through Motorola themselves. Resale of the software is prohibited, so the copy you have is not legit, sorry to say. In that regard, all bets are off, and I won't be able to assist you any further. Good luck.

Ok. I didn't know that. I'll try to get a legit copy from motorola. But anyway thanks for your help so far

 

[BG5AAF]

The only legitimate source of APX CPS is through Motorola themselves. Resale of the software is prohibited, so the copy you have is not legit, sorry to say. In that regard, all bets are off, and I won't be able to assist you any further. Good luck.

And if you could, do you mind help me delete this post? It seems that it can't be done from my side.

 

[GTR8000]

And if you could, do you mind help me delete this post? It seems that it can't be done from my side.

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[herrmann-s]

Have you been able to resolve the problem. i have the same issue but i have 3 radios and with only one i have a code43 error. it ssems it has todo with the radio not with windows.

 

[chrismol1]

I dont know that exact error but every read problem I've had with Trbo or APX had to do with the IP network connection properties/configuration. The CPS readme file has a bunch of fixes that worked my problems