hello i will try this again. i have downloaded several downloads from gre website. i wanted to get original firmware, so i could get my vscanners back i deleted all preprogramed info. rite know anything will do just so i understand what the hell im doing. ok know after downloading i get off internet. go to my documents where downloads are saved. next go to the download i want- say vscanners. unzip the folders after it shows they were succesfully unzipped. know this is where im lost i tried to do the sample downloads it shows you can do. it shows that the scanner has no responce or no responce from scanner. im using windows -me its showing i have two com ports labeled 1-2. dont know which one to use. this is really turning into a freakin nightmere. could someone please give me some easy instructions step by step as to what ineed to do. this is for the psr-500 thanks in advance frank. also does the scanner stay on or off. i did download the instructions but i just dont get it. please some help thanks again