Dave, I work in IT... I'd be happy to remote in to your machine (PC or Mac) to assist you, and I can give you a ring on a cell or landline while we go over it together. If this is something you'd like we can schedule 30 or so minutes (I don't anticipate it taking any longer) for a session. I am not looking to charge / make money etc.. I'd like to offer some hands-on assistance as I find that I learn best by observing something... Let me know either way... I can also perhaps create a walkthrough to help..