How to signup to get MotoTRBO CPS

[reillocsw]

Can anyone walk me through (or point how where there might be instructions) for a ham to get access to the MotoTRBO programming software and updated firmware directly from Motorola? I have a couple of surplus XPRs and thinking about picking up an R7, but I'd like to be able to program these myself.

Thanks!

-W6IRE

 

[MTS2000des]

Start by registering for a MyView account:

Registration - Motorola Solutions

 

[ElevatorsAndRadios]

Start by registering for a MyView account:

Registration - Motorola Solutions

So I have a Motorola Solutions account but all I can see are the Explore and Shop tabs. Trying to access MyView yields me being denied access. Did I apply for the wrong account type?

 

[reillocsw]

So I have a Motorola Solutions account but all I can see are the Explore and Shop tabs. Trying to access MyView yields me being denied access. Did I apply for the wrong account type?

Same issue.

Clearly we are missing some secret sauce.

 

[tweiss3]

After you have the account, you have to call to get your account escalated. It then takes a few days for the updates to happen.

 

[alcahuete]

Not sure if it's related or not, but I also lost access to MyView within the last couple weeks. Have had a MOL account for years. My tickets and phone calls as of now have gone unanswered for almost 2 weeks.

I'm not sure if it's an overall issue with MyView or what the deal is.

 

[ElevatorsAndRadios]

After you have the account, you have to call to get your account escalated. It then takes a few days for the updates to happen.

Thank you for the *actually* helpful response!

 

[FFPM571]

Not sure if it's related or not, but I also lost access to MyView within the last couple weeks. Have had a MOL account for years. My tickets and phone calls as of now have gone unanswered for almost 2 weeks.

I'm not sure if it's an overall issue with MyView or what the deal is.

the old MOL is gone... If you had access to it you should have had access to MyView. You may just have to just open a new account.

 

[alcahuete]

the old MOL is gone... If you had access to it you should have had access to MyView. You may just have to just open a new account.

I know. I have had access to MyView for a long time. All of the sudden, it just stopped working. Even though I know my account info is right, I even tried a password reset and that just gets errors. Doesn't even work.

 

[tweiss3]

I know. I have had access to MyView for a long time. All of the sudden, it just stopped working. Even though I know my account info is right, I even tried a password reset and that just gets errors. Doesn't even work.

They changed the access levels of accounts and are trying to push you to either be in the partner program or have less access. You may have to call or chat with them

 

[alcahuete]

They changed the access levels of accounts and are trying to push you to either be in the partner program or have less access. You may have to call or chat with them

Thanks. Makes sense. I'll try giving them a call again on Monday. So far, they've just ignored me, in true /\/\ fasion.

 

[LineNoise]

I'm weeks into dealing with this. 3 weeks to get an account but, it's all blank. Nobody knows what's going on over there. Just keep getting transferred around and disconnected.

 

[ElevatorsAndRadios]

UPDATE: I got an email from Motorola with the subject line
"Motorola Solutions Welcomes You to Customer Hub!"

This comes after I found a login page somewhere on their site that allowed me to request an upgrade to a business account. Unfortunately, due to how difficult MSI's site is to navigate, I do not know how to navigate back to that page, otherwise I would post a link to it here.

So far, I was able to subscribe to various different radio software and add APX CPS to my cart on Motorola's online shop.

The "secret sauce" is you need to apply for a business account. In my case, I explained to them that I am a licensed amateur radio operator and an end user of their products. I explained that I needed software and firmware for my products. That evidently has worked.

Everyone is so quick to say "just make a Motorola account!" Well, it isn't that simple anymore. This information should be in the pinned thread.