Win500: I need passcodes.

[jammer28]

ok so I made a purchase of the win550 about a month ago and never received an email with the passcodes... Since then I did some research and found the developer has since passed. I paid for the program and the web site did take my money but I can't get a hold of anyone. I found a number of his email addresses and those did not go through. I also found a number of different phone numbers... all of which I called and either they were disconnected or went to a full mailbox. I am not so upset that I'm out the money but I am ticked off that someone is benefitting from the website. Someone has to be paying the fees for the website. Anyway, I have the program but need a key... does anyone have a key for this program...... thanks in advance.

 

[KevinC]

ok so I made a purchase of the win550 about a month ago and never received an email with the passcodes... Since then I did some research and found the developer has since passed. I paid for the program and the web site did take my money but I can't get a hold of anyone. I found a number of his email addresses and those did not go through. I also found a number of different phone numbers... all of which I called and either they were disconnected or went to a full mailbox. I am not so upset that I'm out the money but I am ticked off that someone is benefitting from the website. Someone has to be paying the fees for the website. Anyway, I have the program but need a key... does anyone have a key for this program...... thanks in advance.

Each instance requires it's own key and it's a copyrighted program so please don't ask for a key. I'd file a dispute with the CC company.

Where did you hear that Don Starr had passed away? Can you please provide a link?

 

[jtwalker]

This is why we use credit cards. Dispute it with CC company, no worries.

 

[jammer28]

Each instance requires it's own key and it's a copyrighted program so please don't ask for a key. I'd file a dispute with the CC company.

Where did you hear that Don Starr had passed away? Can you please provide a link?

When I was doing my research and I found his home address and home phone numbers I also found his obituary quite by accident. In terms of the program... I realize it's copyrighted and I realize I can get a refund from my credit card company but it's the princlple... I paid for a program that I need. Someone is collecting those purchases that can still be made. I had purchased the program specific for the pro96 and have those keys. I need to use this program for a different scanner.

 

[KevinC]

When I was doing my research and I found his home address and home phone numbers I also found his obituary quite by accident. In terms of the program... I realize it's copyrighted and I realize I can get a refund from my credit card company but it's the princlple... I paid for a program that I need. Someone is collecting those purchases that can still be made. I had purchased the program specific for the pro96 and have those keys. I need to use this program for a different scanner.

Can you provide a link to the obituary?

 

[fxdscon]

I paid for a program that I need. Someone is collecting those purchases that can still be made. When I was doing my research....

There are quite a lot of posts on Radio Reference going back 4 or 5 years indicating that Don Starr had abandoned any form of customer support, and that getting the keys for Starrsoft software after paying for them was a crap shoot at best. Many members here have had to file disputes with their payment service for a refund.

 

[tvengr]

You can also use ARC500 and PSREdit500 software. Both are excellent programs. I use Butel ARC500 Basic for my Radio Shack PRO-106 and PRO-197. The Pro version provides logging and audio recording. Butel is active on this forum to answer your questions.