hey everyone! I am a newbie here to the scanner world. I am completely lost with the whole system and just the scanner in general. lets start off by saying, I am pretty good with technology. I am considered the “IT” person for my family when it comes to macs, PCs, tablets, phones, or anything of that nature. My grandparents got their scanner for Christmas last year and asked me to program it for them. I could not figure it out for the life of me. Eventually, we found scanner master and sent it to them to program it, which we received it back in August, programmed. My grandma called me the other day and states that its not working anymore and that it is no longer picking up anything, which i thought was weird. They swear they didn’t touch it or anything. However, when I go to turn the scanner on now, it seems as if everything has been erased. I don’t even know if this is possible or I’m just that stupid. I am more than frustrated with this thing, as we have been messing with it for months and finally got it to work. I really hope it is not erased, but i have no idea. I have no idea really how to work the thing, even with reading the manual. I have emailed scanner master, but they did not seem to help at all. I was wondering if anyone could help me or walk me through some sort of process of using this thing...