First steps
cbro298,
Firstly, I should reassure you that the PSR500 CAN do what you want! Despite how it is frustrating you right now, you should know that!
Secondly, take a deep breath and relax! I know this sounds corny but I think it helps. The PSR500 is a very different and far more complicated scanner than your trusted BC95XLT. It may take some time to learn but it will be worth it in the end.
Ok, you need to understand the difference between conventional and trunking radio systems. I suggest that you try reading through the wikis located on RR. Try this as a first read:
http://www.signalharbor.com/sr/05apr/index.html. It gives you a fairly concise and clear basic understanding of the concepts of trunking versus conventional radio systems. Others may suggest better reads, it's just the best one I could find with a quick scan of the RR wiki.
Now, because I think you just need to first make sure that the radio is working correctly and so you can get some immediate satisfaction, I am going to suggest a quick starting point.
First,take your old scanner - that trusty 95XLT - get a piece of paper and a pen or pencil and step through the memories in that scanner and write down the frequencies. You don't have to write them ALL down, for now, but at least pick the busiest ones and/or the ones most important to you. What we're going to do is program them into your new PSR500 to test it. This is to assure you that, yes, indeed the PSR500 will receive the same stuff you have been getting on your 95XLT. For now just pick the absolute busiest three or four and write them down.
Now, I think you said that you had reset the scanner but let's just be sure and reset it again. Turn off the scanner and turn it back on again. While the Welcome screen is displaying press the zero (0) key, release it and then press the one (1) key. It may ask you to approve by pressing the enter key = just follow the on-screen directions until you get to the screen that says "Press NEW to create objects".
Now follow these steps for basic CONVENTIONAL PROGRAMMING:
1) Press the F1 key located just below the on-screen "NEW" display. You should see three choices: TGRP CONV and SRCH from left to right.
2) Press the F2 key under CONV.
Now you should see a display that shouws "CONV Channel" on the top line and three choices again on the bottom line: Save, Exit, and Dflt. The cursor should be blinking on the second line concerning Scan Lists. We will leave the default scan list alone and move down to where it says "Freq: 25.000000".
Look at the big oval key on the keypad that has SEL in the middle and the four directional arrows around that.
3) Press the down arrow once - the one on the bottom of the big oval key. You should hear a beep and see the cursor blinking on the colon of "Freq:".
4) Type in the first frequency from your list that you made from the old 95XLT - make sure you type in the decimal key where appropriate.
5) Press the ENT key on the bottom second from the right. That's the Enter key. You should hear a low-high beep confirming that you have entered the frequency correctly and should now see your frequency listed after the "Freq:" display.
6) Press the F1 key located under "Save" on the screen. You should hear another low-high beep indicating you have sucessfully saved the first frequency.
Now you will see the same screen as before with the TGRP, CONV, and SRCH choices on the bottom. Now you just follow steps 2) through 6) as above for each frequency that you wrote down on the paper from the 95XLT. Just do three or four for now.
When finished, press the SCAN button. And wait. Eventually you should hear the same stuff that your 95XLT was receiving on those frequencies. OK, if so we have at least confirmed that the PSR500 is working and can receive what you have been getting all along on your older scanner. And you now know how to program in basic conventional frequencies.
While scanning you will see a 1 followed by several dots. Don't worry - those dots are other scan lists that we are not using for now. All of the frequencies that you just entered are in the first scan list, 1, by default. You can think of the scan lists as a little like banks but they are far more than that. But for now, you can think of them as such.
Now once you have made sure that the scanner can receive the conventional frequencies we can move on to the trunking system programming.
Follow these steps for basic TRUNK SYSTEM PROGRAMMING:
1) While the scanner is on press the PGM (Program) key.
You should see a blinking "PGM" in the upper left hand of the display and the choices NEW, EDIT, and GLOB along the bottom.
2) Press the F1 key under "NEW".
You should now see the three choices: TGRP, CONV, and SRCH.
3) Press the F1 key under "TGRP".
You should see "Talkgroup" on the top line and the three choices Save, Exit, and Dflt on the bottom. The cursor should be blinking on the colon for Scan Listss: just as it did for the conventional stuff earlier.
Again, for now we'll leave that alone and move on to the trunk programming.
4) Press the down arrow once on the big oval key. Make sure the cursor is now on the "TSYS:" colon.
5) Press the middle of the big oval key - the "SEL" button.
You should now see "Trunked System" along the top and the same three choices of Save, Exit, and Dflt on the bottom. The cursor should be blinking on the "Type:" colon and the default system type of MOT 800/900. In your particular case, that is the system we want so you don't need to change it.
6) We'll skip over giving the system a name for now (you can review alpha tagging later or wait to do it in the software - a lot easier). So press the down arrow until you get the cursor blinking on the "Frequencies:" colon.
7) Press the "SEL" button (middle of the big oval Key).
You should now see "System Freqs" at the top of the display and the choices Save, Exit, and Del along the bottom. The cursor should be blinking on the colon for "Ch01:". That's where we will put the primary control channel frequency for the Palmetto system site 35 (Greenville).
8) Type in the frequency of 859.9625MHz using the decinal point just as you did with the conventional stuff and press the ENT (Enter) key.
You should hear the low-high beep confirming correct entry.
9) Press the down arrow key to put the cursor on the colon for "Ch02".
10) Press the SEL button.
11) Type in the secondary Palmetto site 35 control channel frequency of 859.2625MHz and press the ENT (Enter) key. You should hear the low-high beep confirming correct entry.
For this site on this system you're done!
12) Press the F1 key under "Save".
You'll once again hear the low-high confirmation tone and then see another Save choice on the bottom.
13) Press the F1 key under "Save" again.
Another low-high tone.
14) Now press the F1 key under "Save" yet again.
For now, we are just confirming reception and proper tracking of the system so we are going to receive EVERYTHING on that system that is affiliated with this site. We are just using the default Group Wildcard. So you are going to hear a lot of stuff you don't care about. But this at least gets us started. Now we know the scanner is working and have proven it can handle all of your older (conventional) stuff together with the new (trunking) stuff.
Now you can move on to getting the software to work and retrying that download effort. Just remember to make sure you download BOTH the Palmetto trunking system AND the Greenville area conventional stuff (it may require two separate downloads and/or special software tweaks to activate both on your scanner). I suggest two places to go: Go to the Scanning Software Discussion And Support RR forum at
http://www.radioreference.com/forums/forumdisplay.php?f=89 to ask questions about how to use the Butel ARC500 program (it's the "Official Butel ARC-500 Software Thread") and also look at the South Carolina RR Forum at
http://www.radioreference.com/forums/forumdisplay.php?f=17 to ask area specific advice on how to use your scanner best (I see you have already been there at least once before).
That's about all the hand holding I can do for you using this venue. But at least it should get you started! I hope it helped! Just don't give up and keep trying! Once you get familiar with the scanner I think you will like it!
-Mike