Orange County NY 911

[APX8000]

Who has it ? I thought the County was still using Printrak (Motorola) but were switching to Tritech ? Funny thing is if that's true, it doesn't interface with Impact RMS (which every agency in the county uses). So again, two different softwares...requiring two different entries...how is this streamlining things ? Unless they are providing the full suite (CAD and RMS).


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[sc800]

OC911 cut over to the Tritech CAD and took the Printrak off line for everyone. The local dispatches have the Tritech equipment, but they are having "connectivity issues" and are still offline. They were supposed to be online at the end of August...It is now the middle of November.

There is a rumor that Tritech RMS is in the running to be the new RMS for State Police, because SJS is almost at capacity. If that happens, there is a chance DCJS will put it out for free to local agencies like they did with SJS years ago, and IMPACT would go away in Orange County. (I hear the other company in the running to replace SJS though is IMPACT)

 

[DaveNF2G]

This is what happens when public safety relies on a commercial comms provider instead of the governments involved keeping it in house.

 

[Comspec333]

Out of curiosity, I seem to hear the sound affects from the 70's TV show "emergency" during the B line hours when fire calls are being dispatched.. I know I'm not hearing surrounding counties in the background being monitored, its like the actual wav file from the show. Didn't know if its someone's phone ringtone going off usually, just kind of odd.

The noise you are hearing is the alert noise on the Tritech CAD to notify the dispatcher that there is a call to be dispatched.

 

[APX8000]

Orange 911 Updates...

Recent artice in the Record;

Orange Confidential: County plans $11 million radio purchase - News - recordonline.com - Middletown, NY

"Orange County plans to spend about $11 million on new radios for emergency responders,... around 3,000 radios, both hand-held and vehicle-mounted units, that will be given to 100 police, fire and ambulance forces in Orange County; emergency rooms in five hospitals; and the county 911 center. Funds also will be used to move the backup 911 center in Chester into the Emergency Services Center in Goshen. The radio purchase is the second phase of a project that began with the construction of seven additional communications towers around the county."

Moving the backup center from the old 911 / Frontier building on High Street in Chester to the Comm Center in Goshen doesn't make any sense. First thing that comes to mind is the lightning strike that took out comms a while back (thanks for the reminder anonymous). But, think about all the other potential problems with having your primary and backup housed in the same building.....such as a fire, hazmat, chem/bio attack, etc.

Moving on....updated information on the County website regarding the radio purchase and tower additions:

http://www.orangecountygov.com/file...1/Communications_Project_Update_Fall_2015.pdf

Looks like Motorola was the only vendor to respond to the RFP (this I like). Microwave backbone scheduled for completion end of 3rd Q 2016. Additional radio sites identied for development in 2016. So add in Murphy and I'm sticking with my original prediction that it may be online in 2019...

 

[CqDx]

Thanks for the link!

Looks like they finally have solid plans to move forward, I wouldn't hold my breath for too long (or you gonna run out of it!). I'd imagine it will be similar to Rockland County P25 System rollout that takes a looong time to complete.

 

[mark40]

Moving the backup center from the old 911 / Frontier building on High Street in Chester to the Comm Center in Goshen doesn't make any sense. First thing that comes to mind is the lightning strike that took out comms a while back (thanks for the reminder anonymous). But, think about all the other potential problems with having your primary and backup housed in the same building.....such as a fire, hazmat, chem/bio attack, etc.

You have a great point.....there are standards out there that validate the position that a back-up/redundant dispatch is required, and is supposed to be at a secure site that is geographically separated from the primary.

 

[Spec]

Having a backup center in the same place as the primary is ....well stupid. Ask the old Bank of New York (now CHASE) They had the primary , secondary and the backup to the secondary in the same location when the Towers fell.. Some people just never learn from mistakes.

 

[sc800]

It makes even less sense considering that one of the reasons 911 took the backup away from the Orange County Sheriff's Office was because that was "too close" to the primary center "in case something happened"

I think the real story is how this continues to happen. OC911 has been around since 1997, through at least 3 county executives and a countless number of DES Commissioners and Deputy Commissioners, yet it always seems to be one thing after another with them

 

[cackis]

I know this may be hard to believe, but you can't trust everything you read in the newspaper..... There has never been a plan to move the backup into the primary 911 center as reported. The proposed plan is to move the backup to the county fire training center from Chester.

 

[APX8000]

I hope that is the case. Remember when KEE315 and 36 Control were at the FTC...


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[mark40]

I hope that is the case. Remember when KEE315 and 36 Control were at the FTC

How about when KEE-315 Fire Dispatch was at the old county jail complex behind the county building in Goshen?

Back in the late 80's applied for a p/t fire dispatch position. Worked a half dozen training shifts. A couple of the full timers were so nasty, definitely did not like the idea of part-timers and gave you no shot. The only one that was professional, nice and gave you a chance to learn was a gal I think her name was Jan.

So it turned out to be an environment that I wanted no part of, c'est la vie

If I recall the Sheriff's office ran the law enforcement dispatch back then?

 

[captncarp]

Didn't Middletown drivers run the whole show from HQ at one time before 911. They asked for a stipen for dispatching and the county yanked it out of there.

 

[APX8000]

Yep, SO "339" dispatched on what is now OC MRD 155.850 or 911 secondary or whatever they call it now. They also answered "WAU718" EMS which I believe was the civil defense channel.

I worked with Jan, Dave, Jack, Ed and all those old timers. Good group of people.


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[captncarp]

Jan I remember,very dedicated and did a really good job. Dave P. I knew when he worked part time at KED879. Another dependable DS. Too bad they have both passed on. I don't recognize the other two, but I may have known them.
I called 911 once from a 845 landline and Sullivan County 911 answered.......very impressive.

 

[radiomanNJ1]

They became a Motorola Dealer when Motorola came out with MotoTrbo, Next to Goosetown they have the second largest Connect Plus system in the area. Just within the last year or so they have switched DCSO and DC probation from Kenwood TK790 series mobiles and TK-290's and 280's over to PM1500's and the HT1250's.


If they are not putting users on their EDACS system they are putting them on their connect plus system.

I have not been on this thread in some time but you have confirmed what I said. Thank you. NYCOMCO is not a full line dealer as Goosetown is. As a result they will not be the installer for a Motorola system. It's the same way with Trbo as it was when LTR was in it's prime. Motorola LTR dealers were not full line dealers.

When you read this thread in it's entirety you will then be able to answer why some systems are encrypted. Some agencies are even encrypting their fire but I doubt with volunteers that will happen.

 

[captncarp]

Orange County to fund public safety communications upgrades

GOSHEN – The Orange County Legislature is poised to approve the appropriation of $11 million to complete a project that will improve communications between public safety agencies.

County Emergency Services Commissioner Walter Koury said the money will pay for all system components including radios and tower infrastructure equipment.

“The currently leased private solution used by over half of the police departments in the county is going to have an end of life in 2017,” Koury said. “We still have a significant number of radio gaps in coverage across the county for public safety agencies.”

Koury said there is a lack of inter-operability between some of the police agencies and fire companies, but interdisciplinary inter-operability “doesn’t exist for the most part.”

 

[APX8000]

Ok so $11 million for subscriber units....what about the trunked system they are allegedly going on? How much is that costing ?


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[captncarp]

The 11 million is just more of tax payers money poured into a mediocre complex system. The Emergency Services Commissioner is still just a politically connected country cop trying to sound like he knows what he is talking about playing way over his head with all this inter-operability and inter-disciplinary political speak. All this hardware being bought will not make the systems better, only the people using any system can make it work if the experts don't cram a too complex system down there throats. Will there be one channel that by passes all the repeaters and towers that people can talk to each other on if the system has a major failure?

 

[mrosen922]

I personally think OC911 does an outstanding job on dispatching. Occasionally you get some that can be snotty to you over the radio but it also depends on how the operator in the field is as well to the dispatcher. The only gripe I have is that you have some towns that have there own self dispatch some do police, fire and ems. If a town is doing there own dispatch and for me as an operator to have to switch from 200 charlie to oc911 channels to inform them of my enroute, on scene, depart, destination and when we're in service is ridiculous and as well on top of that to contact your commercial agency dispatch as well is beyond a pain in the butt. It's a safety hazard as well especially driving and have to switch the channels. I think if a town does there own dispatch then forget about contacting OC911, town dispatcher has the capability to contact 911 via CAD so let them tell county what we're doing. That is my only gripe with the way OC911 works, if the town wants to do there own dispatch then there is no need to duplicate services and have to inform OC911.


The 700 mhz P25 Phase 2 there going to is pretty much what the whole country is going to. I think it's a good system and secure.

From a source who had been attended the meetings about the system that OC is only giving out so many radios and then it's up to the agencies to purchase the rest. Are you serious?, if your going to make all agencies switch over to the new system you would think it's the counties responsibility to pay out for the radios not the separate agencies. Also you have many agencies who have preferences over what radio brands they like and use but apparently your only allowed to use Motorola Subscriber radios. Why can't agencies use what they like but allow the system administrator program them to allow them access the system. I'm sorry but there are radios out there that are half the price of Motorola and will do just as good or better in the field then Motorola.

From the looks of just allowing Motorola subcriber radios it might seem as Motorola or the County is pulling the embedding proprietary features into the system so only Motorola is locked in so other agencies cannot use vendors of there choice. Pretty much sounds like what Motorola is being investigated for back in summer of 2014 House Democrats seek watchdog probe of Motorola , kinda thought they were gonna go just with Motorola when they had gotten MCC 7500 ip dispatch console installed at the 911 center. From a source that the only reason they got those consoles because it would work with the new digital system, I wonder if they ever looked into Avtec which is really nice, Nassau County uses them on there digital system, you also have zetron, catalyst, cisco, telex that all have digital ip based consoles.

Why is it now that they are looking into simulcast paging when they could have gotten it done years ago and would have solved the issues from the past with the paging.