Let's make sure you have a connection between scanner and computer. With PSREdit500 open, connect your cable to the scanner and computer. Open the "Configuration" tab at the top-left and click on "serial port settings". Select "direct" next to "cable access method". Click on "apply" to accept and close the window. Again on the "Configuration" tab, click "data options", look for "new configuration defaults", and select Whistler WS1040/WS1065 in the "scanner model" drop down box. Click "apply" to accept and close the window. Go to the "radio" tab and click on "download from radio", making sure the scanner is on. If all is good, you'll see a progress bar entitled "PSR Upload/Download". When completed, whatever frequencies are already in the scanner will be displayed under the "conventional objects" or "trunking objects" tab.