From monitoring ARTCC comms it seems it's use might vary between controllers. I'm wondering how much it's dependant on controller preference ? Do some use it more than others ? Sort of like frequency cross-coupling, some use it some don't. Do the older controllers use it as much as the younger ones ? It also seems that at times when it gets really busy it's used less, which seems counterintuitive.
Absolutely dependent on controller preference. There is no requirement to use it at all, and some folks choose not to, but very few. Most people really like it though. Also, there are still certain aircraft/aircraft types that are not equipped, even with the airlines. So instead of using it for some aircraft and not for others, they just choose to use voice.
As far as the workload, I think it's just a matter of comfort. Give it a couple years and I think you're going to see more comfort using it when it gets busy.