I have a Pro-96 scanner. When I tried to use it the other day, it was in scan mode and no matter what you did, it would not come out of scan mode. The backlight would not work either. I tried to reset the scanner, but the problem continued. I then tried to initialize it, but following the instructions to do that had no effect either. When you pressed "0" at the welcome screen, it had no effect. Could the keypad have gone out or does anyone have any other suggestions?