problem logging in

zany

Newbie
Joined
Oct 25, 2004
Messages
13
I was trying to log in to purchase a premium acct. and it tells me either wrong username or pword? Is the system maybe down and should try again later?

thanks
zany
 

zany

Newbie
Joined
Oct 25, 2004
Messages
13
Thanks Doctor...that's the page that I tried it with and it tells me Invalid Login or Password. Please Try Again.
I guess I will wait and try again later.

Thank You
Zany
 

zany

Newbie
Joined
Oct 25, 2004
Messages
13
Still doesn't let me log in.....getting the same message. I'm using the same user name and pword as I use to log in here. Is that correct? I've tried logging out and logging in on the subscription page and still same message.
 

Reconrider

Trx-1 or Sds100
Feed Provider
Joined
Sep 26, 2017
Messages
776
Location
CT
Clear your cookies / cache. Something is saved that is messing up your logging in. Clearing those normally fix the issue
 

zany

Newbie
Joined
Oct 25, 2004
Messages
13
Still no luck....I've changed email and reset pw, emailed support (zendesk), tried when I was already logged in and when I wasn't. tried with my user name and with my email and still get the same message everytime. Invalid Login or Password. Please Try Again. I'm still open to any help. lol.

thanks
zany
 

timhir25

Member
Premium Subscriber
Joined
Dec 16, 2011
Messages
91
Location
Willoughby, OH
You probably tried this already, but did you go to the RR home page and in the upper right corner is the about link?
Click on it and you can contact RR under the Support and Help link and then the Account link.
 

zany

Newbie
Joined
Oct 25, 2004
Messages
13
Yes, that's where the zendesk came into play. Nobody has a fix. basically they say that it should work, but it doesn't. I downloaded software last week for a free 30 day trial and have a feeling I'm not going to be able to try it out first.
 
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