ProScan

[jrl44430]

Is anyone using windows 11 with ProScan? I can download it but it will not open or run.

 

[KevinC]

Is anyone using windows 11 with ProScan? I can download it but it will not open or run.

Works fine for me. Are you in S mode?

 

[KC1UA]

Sounds like you might be running Windows 11 S mode. There are a ton of documents out there that explain how to shut that mode off so you can install third party apps.

 

[Saint]

Is anyone using windows 11 with ProScan? I can download it but it will not open or run.

Yes I use Windows 11 0n my Dell XPS with Proscan, no problems.
Saint

 

[jrl44430]

It is not in S mode.

 

[fxdscon]

Is anyone using windows 11 with ProScan? I can download it but it will not open or run.

Did it seem like Proscan completed the installation process?

 

[jrl44430]

It downloaded but will not install. Click on the application file and nothing happens.

 

[fxdscon]

It downloaded but will not install. Click on the application file and nothing happens.

Did you un-zip the ProScan download before trying to install the program?

 

[jrl44430]

Yes

 

[fxdscon]

Yes

Are you saying that the program didn't install when you ran the un-zipped download? There were no errors when you tried to run the installer download? There is no shortcut for ProScan on your Desktop?

 

[jrl44430]

I extracted the only file with it. It was the application file. I did make a shortcut but it does nothing either.

 

[fxdscon]

I extracted the only file with it. It was the application file. I did make a shortcut but it does nothing either.

See my post #14 below.

 

[jrl44430]

I don't have Sentinel. I am trying to install Proscan. It downloads but won't install.

 

[fxdscon]

Yes, sorry.... I had mixed up posts..... Look for the Proscan un-zipped file and right click on it and see if there is anything there in properties about being blocked.

 

[jrl44430]

Nothing blocked.

 

[fxdscon]

Nothing blocked.

When you un-zip the ProScan download, you should end up with a file named "ProScan_22_6.exe". That is the installation file, not the actual application itself. If nothing happens when you run that file, check your anti-virus software to see if it's blocking the install.

 

[ProScan]

Is anyone using windows 11 with ProScan? I can download it but it will not open or run.

Are you using Webroot antivirus by any chance? It's blocking the ProScan1.dll file. I reported the false positive to Webroot yesterday.
There was another false-positive last week with Win Security/Defender that Microsoft fixed.

 

[jrl44430]

I do not have exe in ProScan_22_6. The only antivirus is Windows Defender.

 

[fxdscon]

I do not have exe in ProScan_22_6. The only antivirus is Windows Defender.

What is the name of the file you have when you un-zipped the ProScan download? Did you download the correct file direct from

ProScan

 

[ProScan]

I do not have exe in ProScan_22_6. The only antivirus is Windows Defender.

What browser are you using?
In Chrome, click the folder icon circled in Red like in image 1.
Then double click the zip file in image 2
Do you see the ProScan_22_6.exe file like in image 3? What happens if you double click it?