ProScan

[jrl44430]

Is anyone using windows 11 with ProScan? I can download it but it will not open or run.

 

[jrl44430]

I am using AOL for the browser. The exe is not there.

 

[AE1RH]

I use Proscan running on Windows 11 ARM in Parallels. Works great.

 

[jrl44430]

ProScan_22_6 2/25/2024 1:58PM Application 8,770KB

This is the file that extracted.

 

[ProScan]

I am using AOL for the browser. The exe is not there.

AOL has a browser? Did you mean Firefox, Chrome, or Edge? This is what I see.

 

[jrl44430]

AOL shield Pro

 

[fxdscon]

I am using AOL for the browser. The exe is not there.

What version of Windows are you using?

 

[ProScan]

AOL shield Pro

Thanks. I see now. I was going to download and install it but thought better of it.
Can you use another browser?

 

[jrl44430]

Downloaded with chrome. Same results. No exe file.

 

[Whiskey3JMC]

Downloaded with chrome. Same results. No exe file.

Downloads via Chrome are downloaded to your Downloads folder on Windows (C:\Users\yourusername\Downloads) Download will be a zip file, the .exe file is contained within which you'll have to extract from the zip archive in order to install Proscan

 

[jrl44430]

I am getting a zip file. I extract it and click on that file but nothing happens.

 

[Whiskey3JMC]

Disable antivirus temporarily & try the install again. If still no joy, right-click the icon then left-click Run as Administrator

 

[jrl44430]

Turned off antivirus and firewall. Tried administrator and still nothing. I am ready to give up.

 

[Whiskey3JMC]

Strange. If you're not seeing Proscan_22_6.exe as a running process in task manager then something is suppressing the install. You've tried restarting your computer since this first started happening?

 

[jrl44430]

Yes, Just seeing 6 not 6.exe.

 

[fxdscon]

Yes, Just seeing 6 not 6.exe.

In Windows File Explorer, click "View" from the top menu bar, then click on "Show", then be sure "File name extensions" is checked.

Do you see "ProScan_22_6.exe" now?

 

[jrl44430]

Yes I now see exe but it still will not open.

 

[fxdscon]

Yes I now see exe but it still will not open.

If you've turned off all anti-virus and firewall software, and tried all 3 ways to run that file (double click, right click and then click open, or click once to highlight the file and hit enter on the keyboard), then something in your computer is still blocking that installation file from running. It's very unusual that the "ProScan_22_6.exe" installation file won't run at all. You'll just have to trace down what it is that's blocking it, or try a different computer.

 

[jrl44430]

Thanks to everyone who helped me with this. I found the message that said it was blocked because it came from another computer. I was able to turn that off and it loaded. Thanks again to everyone.

 

[jMXj895RNrAnmiLMSyzg]

Are you using Webroot antivirus by any chance? It's blocking the ProScan1.dll file. I reported the false positive to Webroot yesterday.
There was another false-positive last week with Win Security/Defender that Microsoft fixed.

VirusTotal flags a problem with ProScan 22.6 and 22.8 where three of 93 AV vendors reacted to it. Which means 90 found no problem, so it's likely they're false positives. (I skipped 22.7)

 

[jtwalker]

VirusTotal flags a problem with ProScan 22.6 and 22.8 where three of 93 AV vendors reacted to it. Which means 90 found no problem, so it's likely they're false positives. (I skipped 22.7)

False positives ... software too new and not widely enough used for your AV software to know it is safe.