I hated the phone number thing. I'd just make up some random number and give it to them, they didn't know the difference.
They used to be a great place for parts, but then they kept shrinking that down smaller and smaller.
Was always fun to go in there and look around. The "Battery club" thing was genius at the time. Every year or so they'd have a free flashlight give away (took months to get one battery a month to make it work).
Last time I went in a Radio Shack I needed a part for something at work. I knew exactly what I needed, where it was, and how much it cost. Guy at the counter wanted to know what it was for, so I told him. He proceeded to tell me it wasn't going to work.
Second to last time I went in there, they were trying to sell a scanner to someone, and telling them how it wouldn't receive one my systems. I finally got tired of listening to it, walked up, introduced myself and explained that it would, and exactly how to do it. I think I even gave the lady my phone number if she had issues. Guy at the counter didn't know what to say.
The cell phone/satellite dish thing was their downfall. Late to the game, trying to catch up, but idiotic marketing and strategy.
I knew a guy that was a district manager for them. He used to get in trouble because he'd actually try to help the customers and give them accurate info regarding radios, especially regarding FCC licensing for GMRS. Radio Shack didn't like that. Eventually he just gave up and retired. Radio Shack didn't have the brains to be doing what they were doing, especially when it got to the point that the customers knew more than the 18 year old kids that had running the places. They could have survived if they had made some changes, but they didn't have it in them. They were stuck and didn't know how to turn around.
They made an attempt or two at returning many years ago, but they fell flat on their face. Amazon was a thing at that point and it was easier, faster and cheaper.