...One person noted that Whistler couldn't upgrade his radio.
If you are referring to a posting on this thread by RR member joec157, that situation had to do with a problem with the USB port on his radio not functioning properly. Whistler could not do the upgrade because the USB port was apparently not allowing them to communicate with the scanner. He is currently evaluating having the USB port repaired/replaced and then having the upgrade performed.
I have read many accounts here on RR where members have sent in their PRO-18/PRO-668/PSR-800 scanners already loaded with the Whistler CPU firmware (by using Eric's tool) and they have had their scanners upgraded and returned to them by Whistler without an issue. Some have even noted that on their return paperwork a technician at Whistler had made a notation that their scanner had been found to be "hacked" when Whistler evaluated it before the upgrade. I have not read one account where Whistler refused to upgrade a scanner because the owner had previously loaded "unofficial/unauthorized" firmware into it.