But that is not fair for the people who did pay for the scanners and why make the people suffer?
Pretty petty imho.
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If you recall, the Shack's previous scanner supplier, the now defunct GRE, also had a "hands off" policy when it came to providing support, including repairs and firmware updates, for the Radio Shack badged scanners, such as the Pro-106 & Pro-197. I suspect that specific language regarding those issues was in the licensing agreement where GRE agreed to manufacture those units labeled as 'Radio Shack' instead of 'GRE'.
Likely, Whistler's agreement with them would have contained similar terms. Whistler did not agree to support the GRE manufactured products either, even though that question was asked a number of times when it was first announced that Whistler would be manufacturing scanners using the old GRE IP.
That may explain why whistler doesn't want to work with RS when it comes to software and firmware updates for it's rebadged scanners.
I don't even remotely claim to be a lawyer. But if Whistler started to support the Radio Shack versions, would that serve to reduce the value of their claim to the court as to unpaid invoices, since they would be 'taking over' support of the now orphaned units? Would the court (or another creditor) try to imply that Whistler was a actually a 'partner' with Radio Shack, and try to hold them responsible for part of the bankruptcy estate?
Is this 'fair' to the innocent consumer who purchased a Radio Shack labeled product? Perhaps not, but I can understand Whistler's reluctance to get involved here.