First of all, have you checked to make sure you are using the latest firmware? Check here and make sure you have the 02SEP21 update:
https://www.radioddity.com/pages/radioddity-download
If so, I had issues loading the Ham Contacts with the original CPS that came with the radio. I have since switched to the RT73 editor at
Codeplug Editor For Retevis RT73 by Dave MM7DBT Using that editor has cleaned up things for me that the original CPS caused and allowed me to quickly add the ham contacts.
I should also note that I use my radio with S/D mode on and I do see the full DMR contact when in that mode. This setting is under Local Set, DisplayMode, then the last entry is S/D mode and I have that setting turned on.