SDS100/SDS200: **SAFETY ALERT** SDS100 battery severely swelled

RCjim

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My question to all with the battery issue, when you contacted Uniden what was there reply? Thanks!

One more question did the issue cause damage to your scanner? Thanks!
 

BillC

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My question to all with the battery issue, when you contacted Uniden what was there reply? Thanks!

One more question did the issue cause damage to your scanner? Thanks!
No damage to mine. I just noticed it because the battery voltage on the screen showed zero.
I didn’t contact uniden.
 

KB3BRI

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For what it’s worth I haven’t personally experienced this issue but as a new sds100 owner this concerns me a bit…. Fwiw I did send an inquiry email to uniden (but haven’t heard anything back). I also agree with the statement above re: contacting cpsc.
 

samsat

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Aug 25, 2007
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San Diego
Me too!!
My SDS-100 started flashing the dreaded red light.
As I flipped the battery cover tab it came flying off under pressure.
Battery is badly swollen.
I emailed Uniden asking if they were aware of this and what plan they had to resolve the issue!
This was their reply leaving me wondering if there actually is a human who reads the emails. The _______. is from them not me redacting anything.

We received your request for support regarding your ______.

We are sorry to hear that your device is not working properly.

Our Support Team states that you should send your device to us for repair.

It may still be under warranty if purchased within a year. Please make sure you include a copy of your original receipt.
 

Giddyuptd

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I ordered a extra large capacity battery for mine in event one fails. Are those the ones with issues or both types? How long was the charge going on when it failed? How old? What was the history such as was it charged only when fully depleted or alerted to charge? Half charges? Just curious.
 

samsat

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I used mine mainly as a desktop radio. Took it portable now and again when there was some action to listen to away from my desk. The battery has never run flat. USB power permanently plugged in. It came with the high capacity battery and I have had the radio for a few years.
By the way the high capacity battery is currently out of stock on the Uniden website.
 

hiegtx

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I used mine mainly as a desktop radio. Took it portable now and again when there was some action to listen to away from my desk. The battery has never run flat. USB power permanently plugged in. It came with the high capacity battery and I have had the radio for a few years.
By the way the high capacity battery is currently out of stock on the Uniden website.
It is currently in stock on Amazon.
 

samsat

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It is currently in stock on Amazon.
Thanks for the link. Many reports there of exactly the same problem. Makes no sense buying another one for the same issue to occur. Specially after Uniden's ridiculous reply to my email. Some ownership of the problem or reassurance for the customers would help a great deal.
 

ToddWilkinson

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I sold my sds immediately, both of em, bought 4 SDR,s for home and a 436 to travel! I'll NEVER buy an sds model AGAIN!
 

RCjim

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The email you got is an auto reply, if there is no other damage then you need to replace the battery and keep your finger’s crossed! Good luck!
 

samsat

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The email you got is an auto reply, if there is no other damage then you need to replace the battery and keep your finger’s crossed! Good luck!
If it didn't take a number of days for them to reply I would agree with you. It may be a standard reply but not an auto one!!
 

Giddyuptd

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Guess I lucked out cause I bought 2 other day

I used mine mainly as a desktop radio. Took it portable now and again when there was some action to listen to away from my desk. The battery has never run flat. USB power permanently plugged in. It came with the high capacity battery and I have had the radio for a few years.
By the way the high capacity battery is currently out of stock on the Uniden website.
 

samsat

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After continually getting canned replies from email support I reached out via Facebook and was able to establish a dialog. I was again told to send the radio in for repair.

Do the folks at Uniden actually read and comprehend before issuing a reply? I also asked the following with no reply

"Is Uniden aware of this potentially hazardous situation? What steps have been taken to make sure that replacement batteries will not suffer the same fate. There is no point in wasting money on buying a new battery if the same problem is going to re-occur."
 

Hit_Factor

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"Is Uniden aware of this potentially hazardous situation? What steps have been taken to make sure that replacement batteries will not suffer the same fate. There is no point in wasting money on buying a new battery if the same problem is going to re-occur."
My money is on you will buy another battery. Batteries are consumables, always have been, probably will be for awhile yet.

This isn't just a Uniden thing. Maybe google up lithium batteries and swelling. There are several different lithium battery chemistries and they all have strengths and weaknesses.
 

wb4sqi

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After continually getting canned replies from email support I reached out via Facebook and was able to establish a dialog. I was again told to send the radio in for repair.

Do the folks at Uniden actually read and comprehend before issuing a reply? I also asked the following with no reply

"Is Uniden aware of this potentially hazardous situation? What steps have been taken to make sure that replacement batteries will not suffer the same fate. There is no point in wasting money on buying a new battery if the same problem is going to re-occur."
Uniden uses a third party to supply batteries, typically in China where QA is lacking. It's not a problem with your radio. Yes, it's a crap shoot but I have spare batteries and none have swelled.
 

KK4JUG

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While I've had swollen tablet batteries and power supply batteries, I've never had a problem with any Uniden scanner batteries.
 
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